Plugin Support
Taha
(@tahaamin)
Hello @labd12estudio,
First of all, please accept our sincere apologies for not responding to your messages sooner. It was my fault for not noticing them earlier, I’ve now located your messages both on our forums and via email.
Regarding the person who contacted and shared information with you: that individual is not an employee of our company. Appropriate action will be taken immediately. Please be advised that our forums are open to all users, so if a response does not include a “Support Plugin” tag or is not from a verified developer or team member, it may not be from our official support team.
As for your case, it will now be addressed immediately following this message. We take full responsibility for the delay and any inconvenience caused.
Thank you for your understanding and patience.
Best regards,
Hi @labd12estudio
This is Omar, CEO at WPFactory.
First, I want to apologize for overlooking your post on our forum, that was a mistake on our side.
Upon checking further, I have to second what my colleague Taha stated, the one who responded to your forum post (which is public) isn’t from our team, he asked you to contact him through his own website, which isn’t related to ours at all.
Our mistake here was not deleting his comment, that’s because the ticket generated in our system for that post wasn’t visible on our side (and that’s why we couldn’t respond to your post).
I’m following up on your ticket now, will get this sorted 100%.
Omar
