Hi @govisola ,
Thank you for reaching out to us, we are here to help.
We take a look at your site – we see both the v2 and v3 integrated reCAPTCHA loaded correctly. You can dismiss the reCAPTCHA notice, but the underlying validation issue with Google’s emails needs to be addressed separately.
Separately, Google sends emails about reCAPTCHA not being active when there were no verification request reach their servers.
Here is the recommended next steps:
- Test actual verification – complete a test checkout to trigger verification requests to Google.
- Ensure your domain is correctly set up in Google reCAPTCHA admin.
- Double check all keys to confirm both v2 and v4 site/secret keys are properly configured – it is worth checking again.
The WooCommerce notice can be dismissed, but Google’s emails will continue until actual verification requests are successfully processed by their servers. It is also important to note that the admin notice system and Google’s email system operate independently.’
We look forward to your response.
Best Regards,
Jamie
Hello @jamieong
thank you for helping me out.
- could you please send me an official guide to simulate a purchase?
- how can I check if my domain is correctly on Google reCAPTCHA? I am now on my Google Cloud Admin panel, and I see my website. Regarding the V3 it actually says “Secure Key requires tokens and scores Everything is configured correctly and the site or app is secure.” It also says: (green) “frontend – config” and (green) “Backend – set up”. On the other hand, regarding the V2, it says “No activity, Your key hasn’t requested a token in the last 6 weeks. There may be a problem with your key configuration, or your site or app may not be receiving customer visits. Your site or app may not be protected.” and: (yellow) “frontend – config” and (yellow) “Backend – set up”.
- there are no v4. As the guide suggests, we must create v2 and v3, and in my WooCommerce admin, both are correct.
I am looking forward to hearing from you.
Best,
Gisueppe
Hi @govisola ,
Apologies on a typo on “v4”, we were referring to v3. As for where to verify if v2 and v3 were loaded on your site, you can go to the browser’s console log (F12 for Windows, or right-click Inspect Element for Mac).
Here is a sample of what it looks like, this is from your site – here.
On the live site, you can only place a transaction to test the entire flow – so it will be an actual transaction, not a test. You will need a live card and complete a transaction.
Out of curiosity, was there new transactions since the integrated reCAPTCHA has been configured?
We look forward to your response.
Best Regards,
Jamie
Hello @jamieong
there were no transactions since the integrated reCAPTCHA has been configured.
Do you want me to buy with using the paypal button or do you want to add an item in the chart ect and buy it (with card? paypal?) ? But I am not sure if I wan to do it.. It seems something wrong…:( Should I create a 1 euro fake item? Maybe a digital one? And buy it?
Thank you for the screenshot. Since you already checked it, what other things except simulate a purchase should I complete?
I am looking forward to hearing from you.
Best,
Giuseppe
Hi Giuseppe,
You can also connect to a sandbox account to create a test transaction. However, this requires disconnecting your Live account temporarily while you run the test.
Here is how you can do it: https://woocommerce.com/document/woocommerce-paypal-payments/account-setup-and-onboarding/#section-5
Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/). Please make sure to include the URL of this thread in your ticket for reference.
Best Regards,
Jamie
Hello @jamieong
thank you for your answer. Are you asking me to open a new ticket in an external website?
Can someone, other than Jamie, confirm that it is a real request? I never experienced something like that.
Thank you in advance.
Hello @govisola
This is not particularly a plugin issue, so let me clarify what’s happening. When we originally integrated reCAPTCHA, we tested it using the basic / classic configurator which is essentially plug-and-play. Over time, we noticed that some users started creating keys via Google Cloud Console. While this is a bit more modern and less intuitive, functionally, it does the same thing.
However, keys created through Google Cloud Console sometimes trigger additional messages or emails from Google regarding verification or configuration. I’ve experienced this myself, even in setups where everything was working correctly.
On the other hand, regarding the V2, it says “No activity, Your key hasn’t requested a token in the last 6 weeks. There may be a problem with your key configuration, or your site or app may not be receiving customer visits. Your site or app may not be protected.” and: (yellow) “frontend – config” and (yellow) “Backend – set up”.
This is expected. I haven’t seen v2 trigger myself on any site. When I want to force it for testing, I usually have to use an Afghanistan VPN IP, so it’s unlikely that many real users will encounter it. It also depends on the threshold score, which you can adjust and set higher.
If you are not seeing errors in the browser console related to token loading, and the PayPal iframe opens correctly during checkout, then reCAPTCHA is working as intended. The messages you may see in Google Cloud are related to their push toward enterprise integration, especially when using third-party services like plugins. They usually refer to using legacy secret keys with third-party integrations rather than a fully native Enterprise API implementation. So these notices are more informational than functional; they do not necessarily mean something is broken.
If you continue receiving configuration-related warnings from Google, it would be best to reach out to Google directly for clarification, as this sits on their side rather than the plugin’s.
Kind Regards
Krystian
Hello @inpsydekrystian
Thank you for the clarification.
I do not see any errors in the google cloud page.
What do you mean with this: “the PayPal iframe opens correctly during checkout”? And at what time do you refer? After the checkout or on the cart page, before purchasing an item?
I am looking forward to hearing from you.
Kind regards,
Giuseppe
Hi @govisola ,
We are referring to the PayPal payment popup that appears after you’ve filled out your checkout information and clicked the PayPal payment button – not before purchasing an item.
Let us know if you have further questions.
Best Regards,
Jamie
Hello @jamieong
thank you. Please forgive me, but I am lost. Since there are no errors, the only thing I need to do is check whether it works after buying an item, right with that sandbox method you gave me? Or, because I set everything up and there are no errors, can I consider my job done?
I am looking forward to hearing from you.
Kind regards,
Giuseppe
Hello @govisola
You don’t need to test anything further at this point. Everything is working correctly. The reCAPTCHA v3 token is loading on your checkout page, and there are no errors being triggered.
Based on my experience with this integration, no additional steps are required. If there were configuration issues, you would typically see console errors or the PayPal iframe failing to load and that is not happening in your case. So yes, you can consider this complete.
Kind Regards
Krystian
thank you @inpsydekrystian for your message.
Have a great day and thanks for your support.
Hello @govisola
No worries, happy to help.
If this helped and you’re happy with the support, feel free to leave a quick review on WordPress. It means a lot to us and shows that we are needed as support.
Kind regards,
Krystian
