Urgent: Error (500) during payment

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 10.5.2
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.9.3
Log Directory Writable: ✔
WP Version: 6.9.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
WP Environment Type: production
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: LiteSpeed
Server Architecture: Linux 6.8.0-1044-aws x86_64
PHP Version: 8.3.28
PHP Post Max Size: 2 GB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 10.11.15-MariaDB-ubu2204
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

aktt_tweet: 20
asp_cart_plan_rule: 1
asp_custom_fields: 4
asp_payment_plan: 2
attachment: 562
b2bking_custom_role: 3
b2bking_group: 1
boxzilla-box: 11
bp-email: 16
cookielawinfo: 1
cost-calc: 102
cost-calc-categories: 10
cost-calc-templates: 101
custom_css: 1
customize_changeset: 1
envira: 1
feedback: 65
foogallery: 1
global_product_addon: 16
grid_template: 6
grw_feed: 2
hoot_slider: 1
html5presentation: 1
jetpack-portfolio: 1
kr_access_token: 1
mc4wp-form: 1
ml-slide: 12
ml-slider: 1
nav_menu_item: 40
ni-order-status: 2
oembed_cache: 19
page: 37
pms-subscription: 1
post: 1
postman_sent_mail: 250
product: 48
product_variation: 139
pt_view: 5
revision: 329
rl_gallery: 1
shop_coupon: 6
shop_order: 22
shop_order_refund: 1
shopmagic_automation: 12
sp_template: 2
sunshine-order: 12
sunshine-product: 21
sunshine-product-opt: 55
tablepress_table: 2
user_registration: 1
wp_igsp_gallery: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (99) ###

Admin Menu Editor: by Janis Elsts – 1.15
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.7.1.1
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.6
Better Search Replace: by WP Engine – 1.4.10
Blackhole for Bad Bots: by Jeff Starr – 3.8
Boxzilla: by ibericode – 3.4.6
Burst Statistics - Privacy-Friendly Analytics for WordPress: by Burst Statistics - Stats & Analytics for WordPress – 3.2.0
PublishPress Capabilities: by PublishPress – 2.32.0
Classic Editor: by WordPress Contributors – 1.6.7
Classic Widgets: by WordPress Contributors – 0.3
Cloudflare: by Cloudflare
Inc. – 4.14.2

Coinbase Commerce: by Coinbase Commerce – 1.4.1
Complianz | GDPR/CCPA Cookie Consent: by Complianz – 7.4.4.2
Complianz - Terms and Conditions: by Really Simple Plugins – 1.2.8
Content Views: by Content Views – 4.3
Core Rollback: by Andy Fragen – 1.4.1
Custom Order Statuses for WooCommerce: by Nuggethon – 1.5.2
Customer Reviews Collector for WooCommerce: by Trustindex.io  – 4.7.3
SysBasics Customize My Account for WooCommerce: by SysBasics – 3.8.5
Disable Comments: by WPDeveloper – 2.6.2
Easy Duplicate Woo Order: by wizbee IT – 2.6.3
Easy Product Bundles for WooCommerce: by Product Bundles Team – 6.16.0
Customer Email Verification for WooCommerce: by WPFactory – 3.1.9
Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.45
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.95
Folders: by Premio – 3.1.6
The GDPR Framework: by Data443 – 2.2.0
Gravity Forms: by Gravity Forms – 2.9.28
Gravity Forms Akismet Add-On: by Gravity Forms – 1.1.0
Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.7.2
Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 2.1.0
Gravity Forms Cloudflare Turnstile Add-On: by Gravity Forms – 1.5.0
GravityWP - Merge Tags: by GravityWP – 1.4.5
Health Check & Troubleshooting: by The WordPress.org community – 1.7.1
Image Copytrack: by Jordy Meow – 1.2.4
Jetpack: by Automattic – 15.5
La Sentinelle antispam: by Marcel Pol – 4.1.0
LiteSpeed Cache: by LiteSpeed Technologies – 7.7
Login Logout Menu: by WPBrigade – 1.5.2
LoginPress: by LoginPress – 6.1.2
MC4WP: Mailchimp for WordPress: by ibericode – 4.11.1
MC4WP: Mailchimp Top Bar: by ibericode – 1.7.4
Maintenance: by WebFactory Ltd – 4.20
Markup by Attribute for WooCommerce: by MarkTomlinson – 4.5.0
Media Cleaner: by Jordy Meow – 7.0.4
We’re Open!: by Noah Hearle
Design Extreme – 2.6

Order Status Control for WooCommerce: by Bright Plugins – 1.2
Perfecty Push Notifications: by Perfecty – 1.6.5
Minimum Maximum quantity & Minimum Order amount for WooCommerce Pro: by Pi Websolution – 1.3.4.47
Post Tags and Categories for Pages: by curtismchale – 1.4.3
Posts for Page Plugin: by Simon Hibbard – 2.1
Active Products Tables for WooCommerce: by realmag777 – 1.0.7
Content Views Pro: by Content Views – 7.1
Really Simple Security: by Really Simple Security – 9.5.8
Redirection: by John Godley – 5.7.3
Remove WordPress Overhead: by Omnisite – 1.6.0
Optimize Database after Deleting Revisions: by NerdPress – 5.3.0
ShopMagic Advanced Filters: by WP Desk – 2.2.2
ShopMagic Delayed Actions: by WP Desk – 3.1.23
Shopmagic for Gravity Forms: by WP Desk – 2.0.28
ShopMagic for WooCommerce: by WP Desk – 4.8.0
ShopMagic Manual Actions: by WP Desk – 1.7.25
ShopMagic Webhooks: by WP Desk – 1.0.4
Simple CAPTCHA Alternative with Cloudflare Turnstile: by Elliot Sowersby
RelyWP – 1.37.0

Smart Slider 3: by Nextend – 3.5.1.32
Squirrly SEO (Newton): by Squirrly – 12.4.15
StellarPay - Stripe Payment Gateway for WooCommerce: by StellarWP – 1.9.1
Easy Updates Manager: by Easy Updates Manager Team – 9.0.20
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 2.6
Super Progressive Web Apps: by SuperPWA – 2.2.42
Super Socializer: by Team Heateor – 7.14.5
TablePress: by Tobias Bäthge – 3.2.7
Tag Pages: by Bjorn Wijers  – 1.0.2
Tax Exemption for WooCommerce (PRO): by Elliot Sowersby
RelyWP – 2.5.1

Preloader: by Alobaidi – 2.0.2
TrackShip for WooCommerce: by TrackShip – 1.9.9.1
CTX Feed: by WebAppick – 6.6.23
Advanced Shipment Tracking for WooCommerce: by zorem – 3.9
BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.1.6
Cart Abandonment Recovery for WooCommerce: by Brainstorm Force – 2.1.0
Top Image SEO: by Danail Emandiev – 1.5.0
Prevent Customers To Cancel WooCommerce Orders: by Tyche Softwares – 1.2
WooCommerce.com Update Manager: by Automattic – 1.0.3
Extra Price Fields for Woocoomerce: by Webholics – 2.0.1
WooCommerce Stripe Gateway: by Stripe – 10.4.0
WooCommerce Gravity Forms Product Add-Ons: by Element Stark – 3.3.26
WooCommerce Product Add-ons: by WooCommerce – 6.4.7
WooCommerce Tax: by WooCommerce – 3.5.0
WooCommerce: by Automattic – 10.5.2
Wordfence Assistant: by Wordfence – 1.0.10
Wordfence Security: by Wordfence – 8.1.4
Hide admin notices: by Rémi Leclercq – 3.4.0
WP Crontrol: by John Blackbourn – 1.21.0
WP Duplicate Page: by NinjaTeam – 1.8.1
Perfect Images: Regenerate Thumbnails, Image Sizes, WebP & AVIF: by Jordy Meow – 7.1.3
Widgets for Google Reviews: by Trustindex.io  – 13.2.7
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.18

Sequential Order Numbers for WooCommerce: by WebToffee – 1.7.7
Custom Product Tabs for WooCommerce: by Code Parrots – 1.8.6

### Inactive Plugins (9) ###

Admin Notices Manager: by Melapress – 1.6.0
Cost Calculator Builder: by StylemixThemes – 3.6.14
Decimal Product Quantity for WooCommerce: by WPGear – 20.64
Disable Admin Notices Individually: by Themeisle – 1.4.3
Jetpack CRM: by Automattic - Jetpack CRM team – 6.7.3
LatePoint: by LatePoint – 5.2.10
Manage Discount in Admin Orders for WooCommerce: by Tiago Mano – 1.0.0
Max Mega Menu: by megamenu.com – 3.7
Oliver POS - A WooCommerce Point of Sale (POS): by Oliver POS – 2.4.2.6

### Dropin Plugins () ###

object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)

### Must Use Plugins (3) ###

burst_rest_api_optimizer.php: by  –
Health Check Troubleshooting Mode: by  – 1.7.2
WooCommerce Analytics - Proxy Speed Module: by WooCommerce – 1.0.0

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: ✔
Enabled Features: analytics
marketplace
order_attribution
site_visibility_badge
hpos_datastore_caching
remote_logging
email_improvements
blueprint
point_of_sale


### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 207 KB

### WC Pages ###

Shop base: #11186 - /services/
Cart: #9769 - /services/cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #9771 - /services/checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #6016 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: #7589 - /terms-and-conditions/

### Theme ###

Name: Divogue Premium
Version: 1.12.1
Author URL: https://wphoot.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔

### Templates ###

Overrides: divogue-premium/woocommerce/archive-product.php
divogue-premium/woocommerce/single-product.php


### WooCommerce Stripe Payment Gateway ###

Version: 10.4.0
Account ID: acct_1SoNCAEPoN0Sqnlv
Test Mode Enabled: ✔
                    No
OAuth Connected: ✔
                    Yes
Sync Enabled: ✔
                    Yes
Optimized Checkout Enabled: ✔
                        Yes
Enabled Payment Methods: crypto,link
Express Checkout: ✔
                    Enabled (checkout,product,cart)
Auth and Capture: ✔
                    Yes
Logging: No

### Admin ###

Enabled Features: activity-panels
analytics
analytics-scheduled-import
product-block-editor
experimental-iapi-mini-cart
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: product-data-views
experimental-blocks
experimental-iapi-runtime
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
products-catalog-api
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
rest-api-v4

Daily Cron: ✔ Next scheduled: 2026-02-28 10:51:30 -06:00
Options: ✔
Notes: 236
Onboarding: completed

### Action Scheduler ###

Complete: 4,147
Oldest: 2026-01-27 23:02:22 -0600
Newest: 2026-02-27 22:51:33 -0600

Failed: 3,098
Oldest: 2026-01-05 22:23:53 -0600
Newest: 2026-02-27 12:14:09 -0600

Pending: 20
Oldest: 2026-02-27 22:56:06 -0600
Newest: 2026-03-03 19:46:10 -0600


### Status report information ###

Generated at: 2026-02-27 22:52:32 -06:00

• This reply was modified 3 months, 3 weeks ago by Jason Houge. Reason: incorrect paste