Plugin interferes with Subscriptions

  • Resolved vertigoxxl

    (@vertigoxxl)


    1 month, 3 weeks ago

    I have a website with WooCommerce Subscriptions plugin installed. The plugin is set to append UTMs to all links.
    On My Account page when users are trying to cancel their subscriptions, they cannot do so because the Cancel button URL is modified by this plugin. When I disable the plugin, everything works fine. When the plugin is enabled it modifies the cancel URL like this:
    …/my-account/view-subscription/75560/?subscription_id=75560#038&change_subscription_to=cancelled&&_wpnonce=bc0d0f030f

    I.e. it changes ‘&’ into ‘038&’

    What should I do to disable it running on My account pages (the actual URL is /my-account/view-subscription/XXXXX/)?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Haktan Suren

    (@haktansuren)

    1 month, 2 weeks ago

    @vertigoxxl

    Can you confirm wheterher Append UTM enabled? if yes, try disabling it.

    Thread Starter vertigoxxl

    (@vertigoxxl)

    1 month, 2 weeks ago

    Yes, Append UTM is enabled. If I disable it – everything is fine. But the person who is tracking conversions for the website needs this feature to be enabled. So, it would be great do disable appending UTM functionality (which modifies my URLs) either on all URLs that have “my-account” in them, or for specific CSS handles.

    Plugin Author Haktan Suren

    (@haktansuren)

    1 month, 2 weeks ago

    Hey most likely you would not need that feature see this https://www.youtube.com/watch?v=MKIgeQ7AQPM if you still think you’d .. let me know we can figure out something for you

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.