The top panel in the editor window is missing | WordPress.org

Resolved rstwapp
(@rstwapp)

2 months ago

Hello! After installing Elementor version 3.35 (free), the top panel in the editor window disappeared and a lower dark stripe appeared. Disabling all plugins, replacing the current theme with “Hello, Elementor”, running the editor in safe mode, rolling back to version 3.34.0, upgrading to 3.35.3, reinstalling Elementor yielded no results. On https://wordpress.org/support/topic/top-bar-missing-in-editor-window-since-elementor-3-35 / and on https://wordpress.org/plugins/elementor/#developers I looked at this critical issue, but in my case it remains unresolved – full-fledged editing is impossible without the top panel. What can be done?

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Milos
(@miloss84)

2 months ago

Hello there,

Thank you for being so patient.

I suggest following this method one by one by on focusing on method 2:

Method 1: This can easily be fixed by going to WP admin > Elementor > Tools > Clear Files & Data

Method 2: Please make sure that you clear all forms of cache including your browser cache, your WP cache (your WP caching plugin if you have one), and your server cache (In this case, you can contact your hosting provider for help to clear the server cache).

Method 3: Clear Browser cache or check the site in a private/incognito window.

Looking forward hearing from you.

Kind regards,

Thread Starter rstwapp
(@rstwapp)

2 months ago

Hello, we have done all 3 methods that you recommended. It did not bring any results, the top editor panel did not appear. What else can be done about this problem?

Thread Starter rstwapp
(@rstwapp)

2 months ago

The Elementor update to version 3.35.4 has just been released. We installed it, the panel appeared, everything is fine now, thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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3 replies
2 participants
Last reply from: rstwapp
Last activity: 2 months ago
Status: resolved