Many Confirmation Emails

  • Resolved Henry

    (@henrybaum)


    2 months, 1 week ago

    We’re getting multiple new subscription emails that the same person has signed up. The email address is confirmed, but each new confirmation seems to be from a different IP address. Shouldn’t this stop once the email address has been confirmed?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Michael Travan

    (@michael-travan)

    2 months, 1 week ago

    Hello,

    if you have the “Subcription of existing subscribers” option set to “Allow” (under “When confirmed”), already confirmed subscribers can subscribe again, hence triggering the notification emails. Try to set that option to “Not allowed”.

    Thread Starter Henry

    (@henrybaum)

    2 months, 1 week ago

    It’s already set to Not Allowed.

    Plugin Support Michael Travan

    (@michael-travan)

    2 months, 1 week ago

    Hello, a couple of questions, just to be sure:

    1. Are you getting notifications about the same email address?
    2. Does this happen with a single subscriber?

    Michael

    Thread Starter Henry

    (@henrybaum)

    2 months, 1 week ago

    It’s the same email address. We’ve had it happen before with different subscribers – normally it’s 2 or 3 notifications, but this time we got 10 or more.

    Plugin Support Michael Travan

    (@michael-travan)

    2 months ago

    Hello @henrybaum,

    this shouldn’t happening, of course. Let me talk with our devs and I’ll get back to you real quick.

    Michael

    Plugin Support Michael Travan

    (@michael-travan)

    2 months ago

    Hello @henrybaum,

    1. Are you running a multilanguage website? If so, be sure to set “All languages” when editing subscription settings.
    2. Are you using Autoresponder addon?

    Thanks,

    Michael

Viewing 6 replies - 1 through 6 (of 6 total)

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