receiving error while order payment

  • Resolved musnebi

    (@musnebi)


    3 months, 1 week ago

    hi, my customers getting error when they want to make payment .

    it says ****forbidden, Fraud prevention. you sent forms too often. please wait a few minutes. anti spam by clean talk****

    so i have to deactivate clean talk , how can i solve this issue. thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • vadimcleantalk

    (@usr1)

    3 months, 1 week ago

    Hello @musnebi

    Thank you for your message — we understand how critical this is if payments are affected. We detected that you’re using the LiteSpeed Cache plugin.

    Please make sure to do the following:

    1. Check cache TTL
      In LiteSpeed Cache settings, ensure the cache TTL is set to 24 hours or less — this is very important: https://docs.litespeedtech.com/lscache/lscwp/cache/#ttl
    2. Clear all caches completely
      – LiteSpeed Cache
      – Website/server cache
      – CDN cache (if you use one)

    If the issue persists after these steps, please contact us via our private ticket system so we can review your setup in detail: https://cleantalk.org/my/support/open

      Thank you for your patience.

      Plugin Support dimitrycleantalk

      (@dimitrycleantalk)

      2 months, 3 weeks ago

      Hello.
      We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
      If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

    Viewing 2 replies - 1 through 2 (of 2 total)

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