Printing in the user’s language

  • forestqc69

    (@forestqc69)


    2 months, 3 weeks ago

    Hello,

    we receive frequent complaints from users because the Invoices / Delivery notes aren’t in the language they did set in their account. We have a French and English website, and we may also have French or English speaking employee. So depending on the setting we set in WordPress, we have 50% chances to piss off Customers.

    Could you either : update your plugin to reflect this reality, or give instruction to personalize the plugin in order to have the user receive the information in their own language as this is a legal issue. I don’t have any problem to setup and modify the changes, but I’d like a roadmap to personalize your product if you can’t/won’t do the updates.

    PS: I’m a Paid user.

    Thank you!

Viewing 1 replies (of 1 total)
  • Plugin Support anjitha21

    (@anjitha21)

    2 months, 2 weeks ago

    Hi @forestqc69,

    We understand how important it is for invoices and delivery notes to reflect the customer’s selected language.

    We tried to replicate the issue on our end, and translations are working correctly on our site using the Loco Translate plugin. While not every string is currently available for translation, the plugin is functioning as expected in a multilingual setup.

    Here is the screenshot for your reference: https://prnt.sc/EKVK8JItNmTU

    One important clarification:
    We do not have a Premium/Pro version of this plugin.

    We’d really appreciate it if you could share your own screenshots along with some additional details, such as the translation plugin you’re using, so we can investigate further and assist you more effectively.

    Looking forward to your reply.

    Best regards,
    Anjitha

Viewing 1 replies (of 1 total)

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