Point relais non visible

  • anna7021

    (@anna7021)


    4 months, 2 weeks ago

    Bonjour,

    J’ai voulu utiliser pour tester CheckoutWc en version lite. Cela correspondait complètement à ce que je voulais mais je me suis aperçu qu’au niveau livraison, les points relais ne s’affichaient plus avec le plugin (mondial relais, chronopost).
    Et on ne peut donc pas commander (j’ai donc désactivé pour le moment le plugin).
    J’utilise packlink pour mes transporteurs.
    Est-ce normal parce que la version lite ne le permet pas où ce serait autre chose?
    Merci pour votre retour

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • ruelkestrel

    (@ruelkestrel)

    4 months, 2 weeks ago

    Hi there,

    Thanks for testing CheckoutWC Lite and for the detailed explanation — that really helps.

    The Lite version of CheckoutWC has limited features and limited compatibility with third-party plugins, especially shipping and pickup-point integrations. It’s very possible that Packlink (and carriers like Mondial Relay or Chronopost) are not using standard WooCommerce hooks to inject their pickup-point UI, which is why those options are not appearing on the CheckoutWC checkout page.

    Troubleshooting and resolving this kind of third-party integration issue requires more advanced testing and debugging, and that falls outside the scope of support included with the Lite version.

    What we recommend is:

    • Upgrade to a paid CheckoutWC license and test the behavior using the premium version
    • If the issue persists there, we’ll be happy to investigate further and help resolve it as part of premium support

    For peace of mind, we also offer a 30-day refund policy, so you can safely test CheckoutWC with your setup knowing you can request a refund if it doesn’t meet your needs.

    Let us know if you’d like to proceed or if you have any other questions — we’re happy to help.

Viewing 1 replies (of 1 total)

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