The STAGING site has v3.3.97 which is OK (we updated a while ago so v3.3.97 was the latest at the time)
The LIVE site updated to v3.3.98 which did not enable PLACE ORDER (stripe “Credit Card” is default payment method)
Tried Troubleshooting mode via Health Check plugin with ACF Pro, WooCommerce and Stripe Plugins enabled. (theme assumes ACF Pro is enabled!) Same problem.
(selecting another method enabled PLACE ORDER, and selecting strip also enabled PLACE ORDER!)
(also can swap order of methods so other is default, PLACE ORDER enabled for both)
Also tried a default theme. Same problem.
Installing v3.3.97 on LIVE (upload zip of that version) instead made the PLACE ORDER button enabled as expected and as per STAGING.
Hope this helps?
This reply was modified 2 months, 2 weeks ago by ph1lm.
This reply was modified 2 months, 2 weeks ago by ph1lm.
This reply was modified 2 months, 2 weeks ago by ph1lm.
If you can share the staging site URL where this behavior can be replicated that would be the best way to troubleshoot. There weren’t any changes made to version 3.3.98 related to the place order button.
If you’re using a cache then it’s likely related to that. Some script locations were changed which could affect cache plugins.
Hello, I am having the same issue. I updated this am to 3.3.98, and this disabled the Place Order button. I rolled back to 3.3.97, and the issue was resolved. I am not using a dev site, and had the issue on our live site. Seems like the same issue as @ph1lm, so I will await your resolution on his issue.
This is likely due to your cache settings. Can you confirm your use of a cache plugin? The new Apple Pay scripts are located in a different directory and that’s likely why you observe the issue when Apple Pay is enabled.
It would be helpful to observe the site where you are seeing the place order button disabled. In all our testing we cannot replicate this issue.
I had this issue as well. My Place Order button did not work for a customer that called in to report the issue. I purged the cache for my site as suggested above, but it did not fix the issue for the customer. As soon as I rolled back to 3.3.97 my customer was able to place his order. I also am not using a dev site. I looked through my logs and couldn’t see anything there.
Are you able to enable version 3.3.98 so we can take a look? We’re not able to replicate the issue on our send so the only way to observe it is on one the sites reporting the issue.
I observed the following Javascript error on your site, but it didn’t interfere with the place order button.
astra-addon-695d3e44…629.js?ver=4.12.0:1 Uncaught SyntaxError: Failed to execute 'querySelector' on 'Element': ':selected' is not a valid selector. at addAnimateClass (astra-addon-695d3e44…?ver=4.12.0:1:22277) at HTMLSelectElement.<anonymous> (astra-addon-695d3e44…?ver=4.12.0:1:22014)
Are there any special steps I need to follow to replicate?
This was a returning customer. From what he reported, he filled out the information in the checkout and when he clicked the Place Order button, it just didn’t do anything.
I am on @jkomar’s site, and the place order button is NOT live after adding the address and cc info. But, if I click googlepay and then click back to credit cards, the button is live. This is before I click googlepay:
