Renewal Payment

  • Resolved Xpressteachers

    (@xpress1234)


    4 months ago

    We have recently renewed our annual subscription; however, we have noticed a discrepancy with the renewal dates.

    Our original renewal date was 2 February 2026, but following the recent renewal, the new renewal date has been set to 6 January 2027, which appears to be calculated from the purchase date rather than extending from the existing renewal period. As a result, we have effectively lost nearly one month of our subscription.

    We believe this is incorrect and would expect the renewal date to be 2 February 2027, reflecting a full year from the original renewal date. We would appreciate it if you could review this and adjust the renewal date accordingly.

Viewing 2 replies - 1 through 2 (of 2 total)
  • vadimcleantalk

    (@usr1)

    4 months ago

    Hello @xpress1234,

    We have found your profile and reviewed your payment history in detail.

    You created and paid for a new license almost one month before the existing license expired. In this case, the system does not “extend” the current license but creates a new 1-year license starting from the payment date.

    To ensure you didn’t lose the remaining time on the previous license, the system automatically applied a prorated discount of $0.89, which corresponds to the unused period from January 6 to February 2. This amount was deducted from the price of the new license.

    So the remaining time was not lost — it was converted into a discount on the new purchase, and the new renewal date was correctly set based on the new license start date.

    You can also see this information yourself in your profile:
    https://cleantalk.org/my/payments#payments

    Plugin Support sergecleantalk

    (@sergecleantalk)

    4 months ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.