Clean Talk is Block Valid Email Inquiries

  • Resolved jalea

    (@jalea)


    4 months, 2 weeks ago

    Clean Talk is block valid email inquiries to my website. From what I can see, this has been occuring for a while but I can’t confirm for sure because I can only see data logs for the previous 7 days. Please help.

    The page I need help with: [log in to see the link]

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  • Plugin Support sergecleantalk

    (@sergecleantalk)

    4 months, 2 weeks ago

    Hello,

    I can see that some visitors’ parameters are transmitted incorrectly by our plugin. This causes false positives. Sorry for the inconvenience.

    Please do the following:

    1. WordPress Admin Page -> Settings -> Anti-Spam by CleanTalk -> Advanced settings ->
      -> set the ‘Set cookies’ option to ‘Auto’;
      -> set the ‘Use Anti-Spam by CleanTalk JavaScript library’ option to ‘On’;
      -> Save Changes.
    2. Set the cache update time on the site to no more than 24 hours (it’s important).
    3. Clear all the cache on your website.

    Did it help?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    4 months, 1 week ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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