Dashboard shortcode causes website timeout

  • Resolved igsnetwork

    (@igsnetwork)


    3 months, 3 weeks ago

    I am operating with the fully paid version of Submission Manager. Whenever a user goes to edit a post they have made it causes the website to time out. I’ve tried turning off all other plugins, Making sure that the accounts are on contributor mode. I am under the assumption that this is something plugin side. I sent an email to support a day or two ago when I haven’t heard back yet so I figured I’d try the forums

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support aacesc

    (@aacesc)

    3 months, 3 weeks ago

    Hello @igsnetwork

    Thank you for writing to us. We have just replied you in our PRO support. Our reply turn around is 24 hours – 48 hours. So lets continue the conversation in the dedicated channel and we will try to get it resolved asap.

    Thanks.

    Thread Starter igsnetwork

    (@igsnetwork)

    3 months, 3 weeks ago

    Where exactlyis the pro support reply? ive checked my email and forum notifications and I’m not seeing anything? I apologize the layout for the WP forums is confusing since I’ve never used it.

    Plugin Support aacesc

    (@aacesc)

    3 months, 3 weeks ago

    Hello @igsnetwork

    We have replied you in the email that we received from envato contact form. Can you please check the screenshot below?

    https://prnt.sc/XBR6jcJ2A-Y4

    Thanks.

    Thread Starter igsnetwork

    (@igsnetwork)

    3 months, 3 weeks ago

    thats odd I used my apple ID so it should have been sent, anyway, yes, users can submit forms no problem. It’s specifically when they try to edit from the front end dasboard

    https://igsnet.work/?page_id=124 here’s where I keep the dashboards for both my forms
    https://igsnet.work/?page_id=163 here’s the actual test page made with the form

    could I change the email on my ticket so we can do this in the proper channels?

    • This reply was modified 3 months, 3 weeks ago by igsnetwork.
    Plugin Support aacesc

    (@aacesc)

    3 months, 3 weeks ago

    Hello @igsnetwork

    Regarding changing the email, may be you might need to contact the envato regarding this. But we would like to solve the problem without much delay so please send the email from the contact form available in the link below with just the link of this forum. And we will continue our conversation through email.

    https://wpshuffle.com/contact-us/

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

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