Astra Customizer preview completely blank (white screen) – urgent

  • njogi

    (@njogi)


    4 months, 1 week ago

    Problem: WordPress Customizer loads the left menu but the right preview is completely white/blank forever.

    Already tried & confirmed: • All plugins deactivated except Astra + Elementor • Switched to Twenty Twenty-Five theme → Customizer works perfectly • wp-config.php has these lines: define(‘WP_CACHE’, false); define(‘ASTRA_LEGACY_CUSTOMIZER’, true); define(‘ASTRA_DISABLE_NEW_CUSTOMIZER’, true); define(‘CONCATENATE_SCRIPTS’, false); • Tried ?nocache=1 and hard refresh • No errors in browser console (I can send screenshot if needed)

    The issue only happens with Astra theme active. Please help — I need to edit the site urgently.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator threadi

    (@threadi)

    4 months, 1 week ago

    A white page indicates a server-side error. You have already tested a few things, but here are some additional tips:

    • Switch to another classic theme such as TwentyTwentyOne and test the customizer with it. The TwentyTwentyFive theme you tested is a block theme that no longer has a customizer. If the problem persists with the other classic theme, you have a general problem with the project. If, on the other hand, it works, the problem is probably only with the Astra theme.
    • Next, check if there are any updates for the Astra theme. If so, install them. This may fix a problem with the theme.
    • If it still doesn’t work, I would recommend taking a look at the error log from your hosting provider. The server-side error may be visible there. Alternatively, you can also activate debug mode as described here: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
    • If the Astra theme is really the cause, contact their support forum: https://wordpress.org/support/theme/astra/

    Finally, please note that this forum is intended to help users help themselves. No one here will rush to help you just because your issue is urgent. If you need urgent assistance, find someone who can look at it with you. You can find someone like that here, for example: https://jobs.wordpress.net

Viewing 1 replies (of 1 total)

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