All values in the ‘additional information’ tab

  • Resolved prolinkbeheer

    (@prolinkbeheer)


    7 months ago

    Hello,

    All attribute values are suddenly showing in the ‘additional information’ tab of our products, where only certain values have been assigned.

    Thanks for your assistance!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moses M. (woo-hc)

    (@mosesmedh)

    7 months ago

    Hi @prolinkbeheer,

    Thanks for getting in touch. I’m not entirely sure I understand your request. Could you share a screenshot so I can see exactly what you mean?

    Thread Starter prolinkbeheer

    (@prolinkbeheer)

    7 months ago

    Hello Moses, this screenshot shows that every available attribute is visible in the tab, where only the assigned attributes in the ‘edit product’ screen should show…

    Please let me know if I need to clarify more!

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    7 months ago

    Hi there!

    Thank you for sharing the screenshot.

    To assist you better, could you please explain when exactly the issue started appearing? Did you make any changes to your site around the time the issue began?

    Currently, I’m unable to access the product details page due to login restrictions.

    Could you please confirm whether the issue is happening for all products or only specific ones?

    It also seems that you’re using the Divi Builder on your site. To help narrow down the cause, could you please run a conflict test to see if the issue persists?

    You can do this by creating a staging site, deactivating all plugins except WooCommerce, and activating the default Storefront theme. You can use the following plugin to create a staging site:
    👉 https://wordpress.org/plugins/wp-staging/

    If that doesn’t help, please share your System Status Report (found under WooCommerce > Status) and the staging site URL after deactivating all plugins except WooCommerce.

    You can upload the report to https://pastebin.com/ or https://gist.github.com/ and share the link here.

    Once we have more information, we’ll be able to assist you further.

    Plugin Support Ejay F – a11n

    (@ejayfernandes)

    6 months, 2 weeks ago

    Hi there,

    Since we haven’t heard back, I’ll go ahead and mark this as resolved for now. If you’d like to continue the conversation later, just send us a message.

    If the support you received was helpful, we’d really appreciate a quick review: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

Viewing 4 replies - 1 through 4 (of 4 total)

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