Store disappears daily

Hi @pricy,

Thanks for following up and sharing those details. Since there are no visible errors or recent changes on your site, it will be very helpful to review your System Status Report (SSR) and your WooCommerce error logs to better understand what’s happening when the shop page disappears.

Please also check for potential plugin conflicts or scheduled tasks that might be affecting your store. Here’s what I recommend doing:

1. Temporarily disable all plugins except WooCommerce, then check if the shop page remains visible the next day.
2. If it does, re-enable your plugins one by one to identify which one triggers the issue.
3. Review any scheduled cron events under WooCommerce → Status → Scheduled Actions to see if any tasks run around the time your store page disappears. You can learn more about managing scheduled actions here: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/scheduled-actions/.
4. Go to WooCommerce → Status → Get System Report. Copy the full content and paste it to https://pastebin.com/, then share the generated link here.
5. Next, under WooCommerce → Status → Logs, look for the most recent logs in the dropdown (they often begin with fatal-errors- or include today’s date). Open that file, copy its contents, and paste it to https://pastebin.com/ as well, then share the link here.

These checks will help us identify whether a plugin or a scheduled process is responsible, while the SSR and error logs will provide deeper technical insight.

Once you’ve shared the links and results of your plugin test, I’ll review everything right away and guide you on the next steps. Let’s see how it goes!

Hi @pricy,

Thanks for sharing your System Status Report; that was very helpful.

I can see your site is running the Rumble theme (by ThemeREX), which includes a maintenance.php drop-in file and ThemeREX Addons. These are both non-standard and could be automatically resetting your WooCommerce settings overnight.

A few things to check:

1. Go to your site’s wp-content/ folder and rename the file maintenance.php to _maintenance.php temporarily — this will disable any automatic maintenance mode the theme might trigger.
2. Try deactivating the “ThemeREX Addons” plugin for one night and check if the store remains visible in the morning.
3. Open WooCommerce → Status → Scheduled Actions and look for any cron events that run daily around 22:10. If you see anything related to ThemeREX or maintenance, that’s likely causing the reset.
4. It’s also worth updating the Rumble theme (or using a child theme) since one WooCommerce template (related.php) is out of date. 

Finally, your site memory limit is currently 256 MB — raising it to 512 MB in wp-config.php may help prevent memory-based resets with large themes like Elementor + WooCommerce.

Let’s try the above steps and see whether the shop stays visible after the next daily cycle. This will help confirm whether the ThemeREX maintenance process is the cause.

Thanks for the update, @pricy.

Great, deactivating ThemeREX Addons for one full daily cycle is the next best test. If the shop stays visible tomorrow, that confirms the theme’s addon is triggering the reset.

If it still disappears, please also share a screenshot of any daily scheduled actions you see around the same time the issue occurs (WooCommerce → Status → Scheduled Actions). That will help us narrow it down further.

Let’s see how it behaves after tonight.

Hi @pricy,

Thanks so much for the update, it is great to hear that you were able to confirm the cause of the issue. Since ThemeREX Addons is what triggers the store to disappear, the next step would be to reach out directly to the ThemeREX developers, as they will be in the best position to help you address or patch the behaviour coming from their addon.

We will go ahead and mark this thread as solved, as the cause has now been clearly identified. If you have a moment, it would mean a lot to our team if you could leave a 5 star review for WooCommerce at https://wordpress.org/support/plugin/woocommerce/reviews/#new-post.

Thanks again for working through the troubleshooting with us, and I am glad we got to the bottom of it today.