• Resolved jamminjames

    (@jamminjames)


    After having Embed Plus for YouTube Gallery working fine for a very long time, we are suddenly getting this error when clicking on any video: “Error 153 Video player configuration error.”

    How can I troubleshoot this error? Thanks.

    • This topic was modified 5 months, 1 week ago by jamminjames.
Viewing 10 replies - 1 through 10 (of 10 total)
  • +1

    Thread Starter jamminjames

    (@jamminjames)

    Even your “Plugin Support” video in the “Support” tab of your plugin has this same error!

    Please respond. Thank you.

    Plugin Author embedplus

    (@embedplus)

    Hi,

    Can either of you provide a URL to a page on your site?

    Thread Starter jamminjames

    (@jamminjames)

    Sure, here’s one of our video gallery pages. Also, as noted, the same error shows on the plugin’s own support tab.

    Plugin Author embedplus

    (@embedplus)

    Hi, thanks. It doesn’t appear to be a global issue with the plugin but there enough cases that require us to make a change. Look out for a plugin update this week.

    Thread Starter jamminjames

    (@jamminjames)

    Awesome, thanks.

    Thread Starter jamminjames

    (@jamminjames)

    Note: Today it’s doing better, the first video picked will play. But the next video clicked from the thumbnail gallery gets the error again. If I reload the page and try that same video first, it plays. Then, again, the second video clicked gets the error again.

    Thread Starter jamminjames

    (@jamminjames)

    @embedplus, are you expecting to roll out an update soon? Thanks.

    Plugin Author embedplus

    (@embedplus)

    Hi, we see there’s an additional step to the solution. We’re working on it.

    Thread Starter jamminjames

    (@jamminjames)

    Seems to be working now, thanks!

Viewing 10 replies - 1 through 10 (of 10 total)

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