Pro Plugin not recived after payment

  • Resolved flozzberg1

    (@flozzberg1)


    8 months, 1 week ago

    I have been using the free Royal Addons for Elementor for a while now and today I decided to upgrade to the Pro version. I paid for the lifetime membership, the payment was verified and went through. I received on screen that an email will be sent to me with the addon relevant downloads and setup instructions.

    The problem is that I have not received any emails and I have no access to any of the PRO features that I have paid for.

    I am trying to complete the development of our new website and this is putting me behind schedule. I have no idea where to access support on this matter.

    I really need some assistance ASAP or a refund if the services can’t be provided.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sophia Support

    (@marsismyhome)

    8 months, 1 week ago

    Hi.

    First, thank you for choosing our Theme and Plugin.
    You are a Premium user. So, unfortunately, by the WordPress.org rules we are not allowed to support pro users here. Please contact us and send your enquiry via email: royalelementoraddons@gmail.com

    We are ready to help anytime.

    Kind Regards,
    Sophia

    Thread Starter flozzberg1

    (@flozzberg1)

    8 months, 1 week ago

    I have already sent an email as you requested before I posted here and I am getting no reply back. This seems like a complete waste of time and money. You say you are ready to help but I am getting no help at all.

    Sophia Support

    (@marsismyhome)

    8 months, 1 week ago

    Hi again.

    I have already answered your email 3 hours ago.
    Please check your email.

    Kind regards, Sophia

Viewing 3 replies - 1 through 3 (of 3 total)

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