Advanced Credit / Debit not working

  • Resolved nlbailey

    (@nlbailey)


    7 months, 3 weeks ago

    On the checkout of a website I manage they have the plugin setup and it has been working fine for years. At some point recently the Advanced Credit / Debit has stopped appearing. It shows on initial page load and and then disappears. It looks like there is a style added to the page that sets that specific payment method html element as ‘display:none;’.

    If I remove this style I can see the option appear, but the cardholder name box cannot be typed into (actually it can, but only numbers which appear to be letting you enter a 2 digit / 4digit value, kind of like an expiration date).

    Wasn’t sure if I can override that CSS and be good to go or if it will result in payments not being accepted with that payment method.

    Looking for some direction with this.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Syde Jamie

    (@jamieong)

    7 months, 2 weeks ago

    Hi @nlbailey ,

    Thank you for reaching out to us, we are here to help. We would like to request for your latest system status report to understand your current setup before advising further.

    Please follow these steps to share your system status report with us:

    1. Navigate to the WooCommerce / Status section in your site’s admin panel.
    2. Click on the Get system report button and then click Copy for support.
    3. Paste the report into our PrivateBin.
    4. After uploading, please share the link here so we can review the details thoroughly.

    Best Regards,
    Jamie

    Thread Starter nlbailey

    (@nlbailey)

    7 months, 2 weeks ago

    Here is a link to the system report

    https://privatebin.syde.com/?fae9733fa0cd830a#BVdBcaKpoWt8bX8MUrafrGZg2hji6gRHZRQWRnALag9w

    Plugin Support Syde Jamie

    (@jamieong)

    7 months, 2 weeks ago

    Hi @nlbailey ,

    Thank you for sharing the system status report – we take a look at your checkout page.

    This appears to be a card field rendering and initialization problem, we can see that the card-fields were loaded, but the gateway is being hidden by the plugin’s logic.

    In your case, we suggest disconnecting (and start over) and re-connect your PayPal Merchant account. It may or may not be related to the upgrading process, where ACDC becomes hidden – it’s an edge case, but we are investigating this further.

    Let us know if ACDC works after reconnecting and starting over.

    Best Regards,
    Jamie

    Thread Starter nlbailey

    (@nlbailey)

    7 months, 1 week ago

    We disconnected and reconnected the plugin and it didn’t resolve the issue. If I enable Fastlane it will show that for guest users and allow for credit card checkout, but for those who already have an account it doesn’t give anything.

    As the fields are enabled on page load and then disappear I tried using CSS to keep them visible, but as I thought, it won’t process the payments since it’s probably not really available due to the plugin logic.

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    7 months, 1 week ago

    Hello @nlbailey

    Based on symptoms, it’s a conflict. Take a look to see if the same problem persists without other plugins enabled and with a basic theme. If that doesn’t solve the problem, reach out to us directly so we can review your setup in more detail.

    You can open a ticket here: Request Support.
    Make sure to include the URL of this thread in your request so we can review the full context.

    Kind Regards,
    Krystian

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    6 months, 1 week ago

    Hello @nlbailey

    Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.

    If you have any further questions or encounter a new issue, feel free to open a new thread or submit a ticket through our service desk. Please include the URL of this thread in your ticket for reference.

    Kind regards,
    Krystian

Viewing 6 replies - 1 through 6 (of 6 total)

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