Auto-enrollment not working

  • Resolved sandrambanas1991

    (@sandrambanas1991)


    6 months, 2 weeks ago

    The autoenrollment for my course is not fully working. Im using Woo Commerce product linked with my course in Tutor LMS. People who buy the course – sometimes they get assigned to the course (the studen account is created automatically) sometimes they don’t which means they can’t access the course.

    The WooCommerce order is always autocompleted. I contacted WordPress support and they said everything is linked and set up correctly yet the issue keeps happening. Not for all orders but for some.

    Can you please help me fix this issue ASAP?

    Thank you
    Sandra

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Maizul

    (@maizul)

    6 months, 2 weeks ago

    Hey @sandrambanas1991 ,

    Thank you for reaching out. Could you please confirm whether you are using any currency converter plugin or variable pricing options on your site? Please note that multi-currency or variable product setups are not supported with Tutor LMS course enrollment, and they can cause inconsistent auto-enrollment behavior.

    For best results, ensure each course is linked to a simple WooCommerce product and follow our detailed integration guide here: Tutor LMS WooCommerce Integration Documentation

    Please check this setup and let us know your findings so we can assist you further.

    Thread Starter sandrambanas1991

    (@sandrambanas1991)

    6 months, 2 weeks ago

    thank you! Yes I’m using currency converter and I have a product with 3 variables. So what you are saying is that I simply can’t keep my product with 3 variable if I want to avoid the issue unless I switch to Tutor LMS pro…?

    Maizul

    (@maizul)

    6 months, 2 weeks ago

    Hey @sandrambanas1991 ,

    Thank you for getting back. Unfortunately, support for multi-currency or variable products is not available with Tutor LMS at this time.

    Please let us know if you need any assistance with any other issue.

    Augusto Gentile

    (@agugentile)

    6 months, 2 weeks ago

    Same problem here, so Tutor LMS does not support CURCY – Multi Currency for WooCommerce ?

Viewing 4 replies - 1 through 4 (of 4 total)

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