• Resolved angeldavo

    (@angeldavo)


    I have a problem with orders that always come in through PayPal.

    It seems that the payment is simulated twice, even though only one order comes in on Woo, but two emails arrive for the same order.

    I am attaching a screenshot of the order notes.

    https://ibb.co/dst19PWR

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Krystian Syde

    (@inpsydekrystian)

    Hello @angeldavo

    We are aware of this issue, and it has been reported in a few specific setups.There is a development package available that may resolve the problem. If you are open to testing it, we can share the package with you directly.

    To proceed, please reach out to us using the following form: Request Support

    Make sure to include the URL of this thread in your ticket so we can pick it up with the correct context.

    Kind Regards,
    Krystian

    Thread Starter angeldavo

    (@angeldavo)

    Good afternoon,

    I don’t have a development site to test it on, and I don’t want to test it in production. So I’ll wait a while to see if an update comes out that solves this problem.

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    Hello @angeldavo

    Got it. That makes perfect sense, and thanks for letting us know.

    I have added this thread to our internal issue tracker, so once the problem is resolved in an upcoming update, we will make sure to notify you directly.

    Kind Regards,
    Krystian

    Plugin Support Krystian Syde

    (@inpsydekrystian)

    Hello @angeldavo

    We have a package which should resolve this issue.

    Feel free to open a new thread or submit a ticket through our service desk. Please include the URL of this thread in your ticket for reference.

    Kind regards,
    Krystian

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.