Submission button keeps reloading page
-
Noticed i’ve not been having enquiries for a few weeks until I’ve realised the Submit button but is all of a sudden reloading the page. How do I fix this please?
The page I need help with: [log in to see the link]
-
Hi @jade1996,
I could notice the issue on your site, however, this looks more specific to a conflict. I could notice console error related to Datepicker which might be contrubiting to the issue.
To be sure whether if its specific to the form or not, possible to share the form export so that we could have a better idea?
Please check the following doc on how to export a form:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export
If you are concerned about any sensitive information in the form, then you can duplicate your form, remove any sensitive information, and then export it.
You can share the export file via Google Drive, Pastebin, Dropbox, or any cloud service in the next reply.
Looking forward to your response.
Best Regards,
Nithin
Hi Nithin, many thanks for looking into this for me. I did also notice the date picker wasn’t working. Here is the export code:
{“type”:”form”,”data”:{“fields”:[{“id”:”date-3″,”element_id”:”date-3″,”form_id”:”wrapper-2144-5427″,”parent_group”:”group-3″,”type”:”date”,”options”:[],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-2144-5427″,”field_type”:”picker”,”date_format”:”dd/mm/yy”,”default_date”:”none”,”field_label”:”Wedding Date”,”placeholder”:”Choose Date”,”icon”:”true”,”day_label”:”Day”,”day_placeholder”:”E.g. 01″,”month_label”:”Month”,”month_placeholder”:”E.g. 01″,”year_label”:”Year”,”year_placeholder”:”E.g. 2000″,”restrict_message”:”Please select one of the available dates.”,”required”:”1″},{“id”:”name-5″,”element_id”:”name-5″,”form_id”:”wrapper-2144-5427″,”parent_group”:”group-3″,”type”:”name”,”options”:[],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-2144-5427″,”field_label”:”Wedding Venue”,”placeholder”:””,”prefix_label”:”Prefix”,”fname_label”:”First Name”,”fname_placeholder”:”E.g. John”,”mname_label”:”Middle Name”,”mname_placeholder”:”E.g. Smith”,”lname_label”:”Last Name”,”lname_placeholder”:”E.g. Doe”,”prefix”:”true”,”fname”:”true”,”mname”:”true”,”lname”:”true”,”required_message”:”Name is required.”,”prefix_required_message”:”Prefix is required.”,”fname_required_message”:”First Name is required.”,”mname_required_message”:”Middle Name is required.”,”lname_required_message”:”Last Name is required.”,”layout_columns”:”2″,”required”:”1″},{“id”:”number-2″,”element_id”:”number-2″,”form_id”:”wrapper-6345-3003″,”parent_group”:”group-3″,”type”:”number”,”options”:[],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-6345-3003″,”hidden_behavior”:”zero”,”calculations”:”true”,”limit_min”:”1″,”limit_max”:”150″,”field_label”:”How many guests do you need to serve?”,”placeholder”:”E.g. 80″},{“id”:”name-4″,”element_id”:”name-4″,”form_id”:”wrapper-6345-3003″,”parent_group”:”group-3″,”type”:”name”,”options”:[],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-6345-3003″,”field_label”:”Approximate Budget”,”placeholder”:””,”prefix_label”:”Prefix”,”fname_label”:”First Name”,”fname_placeholder”:”E.g. John”,”mname_label”:”Middle Name”,”mname_placeholder”:”E.g. Smith”,”lname_label”:”Last Name”,”lname_placeholder”:”E.g. Doe”,”prefix”:”true”,”fname”:”true”,”mname”:”true”,”lname”:”true”,”required_message”:”Name is required.”,”prefix_required_message”:”Prefix is required.”,”fname_required_message”:”First Name is required.”,”mname_required_message”:”Middle Name is required.”,”lname_required_message”:”Last Name is required.”,”layout_columns”:”2″},{“id”:”radio-1″,”element_id”:”radio-1″,”form_id”:”wrapper-1791-7272″,”parent_group”:”group-1″,”type”:”radio”,”options”:[{“label”:”Box of 4″,”value”:”one”,”key”:”9706-4089″,”error”:””},{“label”:”Box of 6″,”value”:”two”,”key”:”1623-5032″,”error”:””},{“label”:”Box of 12″,”value”:”Box-of-12″,”limit”:””,”default”:””,”key”:”7007-6047″,”error”:””},{“label”:”Other Amount”,”value”:”Other-Amount”,”limit”:””,”default”:””,”key”:”9607-6942″,”error”:””}],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-1791-7272″,”hidden_behavior”:”zero”,”value_type”:”radio”,”field_label”:”Quantity”,”layout”:”vertical”,”options_bulk_editor”:”Box of 4;one; 0\nBox of 6;two; 0\nBox of 12;Box-of-12; 0\nOther Amount;Other-Amount; 0″},{“id”:”date-1″,”element_id”:”date-1″,”form_id”:”wrapper-1791-7272″,”parent_group”:”group-1″,”type”:”date”,”options”:[],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-1791-7272″,”field_type”:”picker”,”date_format”:”dd/mm/yy”,”default_date”:”none”,”field_label”:”Collection Date”,”placeholder”:””,”icon”:”true”,”day_label”:”Day”,”day_placeholder”:”E.g. 01″,”month_label”:”Month”,”month_placeholder”:”E.g. 01″,”year_label”:”Year”,”year_placeholder”:”E.g. 2000″,”restrict_message”:”Please select one of the available dates.”,”description”:”Please Note: The bakery is closed Sundays and Mondays.”},{“id”:”name-1″,”element_id”:”name-1″,”form_id”:”wrapper-1511347711918-1669″,”parent_group”:””,”type”:”name”,”cols”:”12″,”required”:”true”,”prefix”:””,”fname”:”true”,”mname”:””,”lname”:”true”,”multiple_name”:”true”,”fname_required”:”1″,”lname_required”:”1″,”field_label”:”First Name”,”placeholder”:”E.g. John”,”prefix_label”:”Prefix”,”fname_label”:”First Name”,”fname_placeholder”:””,”mname_label”:”Middle Name”,”mname_placeholder”:”E.g. Smith”,”lname_label”:”Last Name”,”lname_placeholder”:””,”wrapper_id”:”wrapper-1511347711918-1669″,”conditions”:[]},{“id”:”email-1″,”element_id”:”email-1″,”form_id”:”wrapper-1511347712118-1739″,”parent_group”:””,”type”:”email”,”cols”:”6″,”required”:”true”,”field_label”:”Email Address”,”placeholder”:”E.g. john@doe.com”,”validation”:”1″,”validation_text”:””,”wrapper_id”:”wrapper-1511347712118-1739″,”conditions”:[]},{“id”:”phone-1″,”element_id”:”phone-1″,”form_id”:”wrapper-1511347712118-1739″,”parent_group”:””,”type”:”phone”,”cols”:”6″,”required”:””,”field_label”:”Contact Number”,”placeholder”:””,”validation”:”1″,”validation_text”:””,”wrapper_id”:”wrapper-1511347712118-1739″,”conditions”:[],”condition_action”:”show”},{“id”:”checkbox-1″,”element_id”:”checkbox-1″,”form_id”:”wrapper-1311247712118-1194″,”parent_group”:””,”type”:”checkbox”,”cols”:”12″,”required”:””,”field_label”:”Subject”,”placeholder”:””,”value_type”:”checkbox”,”options”:[{“label”:”Celebration Cake”,”value”:”service-1″,”error”:””},{“label”:”Cupcakes”,”value”:”service-2″,”error”:””},{“label”:”Wedding Cake”,”value”:”Wedding-Cake”,”limit”:””,”default”:””,”key”:”3193-2642″,”error”:””},{“label”:”Other Enquiry”,”value”:”Other-Enquiry”,”limit”:””,”default”:””,”key”:”5741-4892″,”error”:””}],”wrapper_id”:”wrapper-1311247712118-1194″,”options_bulk_editor”:”Celebration Cake;service-1; 0\nCupcakes;service-2; 0\nWedding Cake;Wedding-Cake; 0\nOther Enquiry;Other-Enquiry; 0″,”conditions”:[]},{“id”:”group-2″,”element_id”:”group-2″,”form_id”:”wrapper-5247-7384″,”parent_group”:””,”type”:”group”,”options”:[],”cols”:”12″,”conditions”:[{“element_id”:”checkbox-1″,”rule”:”is”,”value”:”service-1″}],”wrapper_id”:”wrapper-5247-7384″,”field_label”:”Celebration Cake”,”is_repeater”:”true”},{“id”:”group-1″,”element_id”:”group-1″,”form_id”:”wrapper-2435-1938″,”parent_group”:””,”type”:”group”,”options”:[],”cols”:”12″,”conditions”:[{“element_id”:”checkbox-1″,”rule”:”is”,”value”:”service-2″}],”wrapper_id”:”wrapper-2435-1938″,”field_label”:”Cupcakes”,”is_repeater”:”true”},{“id”:”name-3″,”element_id”:”name-3″,”form_id”:”wrapper-5698-7792″,”parent_group”:”group-1″,”type”:”name”,”options”:[],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-5698-7792″,”field_label”:”Flavour(s)”,”placeholder”:””,”prefix_label”:”Prefix”,”fname_label”:”First Name”,”fname_placeholder”:”E.g. John”,”mname_label”:”Middle Name”,”mname_placeholder”:”E.g. Smith”,”lname_label”:”Last Name”,”lname_placeholder”:”E.g. Doe”,”prefix”:”true”,”fname”:”true”,”mname”:”true”,”lname”:”true”,”required_message”:”Name is required.”,”prefix_required_message”:”Prefix is required.”,”fname_required_message”:”First Name is required.”,”mname_required_message”:”Middle Name is required.”,”lname_required_message”:”Last Name is required.”,”layout_columns”:”2″},{“id”:”textarea-1″,”element_id”:”textarea-1″,”form_id”:”wrapper-5698-7792″,”parent_group”:”group-1″,”type”:”textarea”,”cols”:”6″,”required”:””,”field_label”:”Design Details”,”placeholder”:””,”input_type”:”paragraph”,”limit”:”180″,”limit_type”:”characters”,”wrapper_id”:”wrapper-5698-7792″,”conditions”:[]},{“id”:”date-2″,”element_id”:”date-2″,”form_id”:”wrapper-7616-2772″,”parent_group”:”group-2″,”type”:”date”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-7616-2772″,”field_type”:”picker”,”date_format”:”dd/mm/yy”,”default_date”:”none”,”field_label”:”Collection Date”,”placeholder”:”Choose Date”,”icon”:”true”,”day_label”:”Day”,”day_placeholder”:”E.g. 01″,”month_label”:”Month”,”month_placeholder”:”E.g. 01″,”year_label”:”Year”,”year_placeholder”:”E.g. 2000″,”restrict_message”:”Please select one of the available dates.”,”description”:”Please Note: The bakery is closed Sundays and Mondays”},{“id”:”number-1″,”element_id”:”number-1″,”form_id”:”wrapper-1401-5142″,”parent_group”:”group-2″,”type”:”number”,”options”:[],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-1401-5142″,”hidden_behavior”:”zero”,”calculations”:”true”,”limit_min”:”1″,”limit_max”:”150″,”field_label”:”How many people would you like to serve?”,”placeholder”:”E.g. 10″},{“id”:”name-2″,”element_id”:”name-2″,”form_id”:”wrapper-1401-5142″,”parent_group”:”group-2″,”type”:”name”,”options”:[],”cols”:”6″,”conditions”:[],”wrapper_id”:”wrapper-1401-5142″,”field_label”:”Flavour(s)”,”placeholder”:””,”prefix_label”:”Prefix”,”fname_label”:”First Name”,”fname_placeholder”:”E.g. John”,”mname_label”:”Middle Name”,”mname_placeholder”:”E.g. Smith”,”lname_label”:”Last Name”,”lname_placeholder”:”E.g. Doe”,”prefix”:”true”,”fname”:”true”,”mname”:”true”,”lname”:”true”,”required_message”:”Name is required.”,”prefix_required_message”:”Prefix is required.”,”fname_required_message”:”First Name is required.”,”mname_required_message”:”Middle Name is required.”,”lname_required_message”:”Last Name is required.”,”layout_columns”:”2″},{“id”:”group-3″,”element_id”:”group-3″,”form_id”:”wrapper-7778-2665″,”parent_group”:””,”type”:”group”,”options”:[],”cols”:”12″,”conditions”:[{“element_id”:”checkbox-1″,”rule”:”is”,”value”:”Wedding-Cake”}],”wrapper_id”:”wrapper-7778-2665″,”field_label”:”Wedding Cake”,”is_repeater”:”true”},{“id”:”group-4″,”element_id”:”group-4″,”form_id”:”wrapper-7283-8684″,”parent_group”:””,”type”:”group”,”options”:[],”cols”:”12″,”conditions”:[{“element_id”:”checkbox-1″,”rule”:”is”,”value”:”Other-Enquiry”}],”wrapper_id”:”wrapper-7283-8684″,”field_label”:”Other Enquiry”,”is_repeater”:”true”},{“id”:”textarea-2″,”element_id”:”textarea-2″,”form_id”:”wrapper-9952-3660″,”parent_group”:”group-4″,”type”:”textarea”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-9952-3660″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”Message”,”placeholder”:””},{“id”:”textarea-3″,”element_id”:”textarea-3″,”form_id”:”wrapper-6829-6005″,”parent_group”:”group-3″,”type”:”textarea”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-6829-6005″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”Design Details”,”placeholder”:”Do you have a theme for your wedding? Colour schemes etc. We would love to know more about your wedding!”,”description”:””},{“id”:”textarea-4″,”element_id”:”textarea-4″,”form_id”:”wrapper-9477-7382″,”parent_group”:”group-2″,”type”:”textarea”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-9477-7382″,”input_type”:”line”,”limit_type”:”characters”,”field_label”:”Design Details”,”placeholder”:”Check out our Facebook or Instagram pages if you need inspiration!”,”description”:””}],”settings”:{“pagination-header”:”nav”,”paginationData”:{“pagination-header-design”:”show”,”pagination-header”:”nav”},”formName”:”Contact Us”,”version”:”1.47.0″,”form-border-style”:”none”,”form-padding”:””,”form-border”:””,”fields-style”:”open”,”field-image-size”:”custom”,”validation”:”on_submit”,”akismet-protection”:”0″,”form-style”:”default”,”form-substyle”:”default”,”enable-ajax”:”true”,”autoclose”:”true”,”submission-indicator”:”show”,”indicator-label”:”Submitting…”,”cform-color-option”:”theme”,”basic-field-image-size”:”custom”,”basic-fields-style”:”open”,”store_submissions”:”1″,”form-type”:”default”,”submission-behaviour”:”behaviour-thankyou”,”thankyou-message”:”Thank you for contacting us, we will be in touch shortly.”,”submitData”:{“custom-submit-text”:”Submit”,”custom-invalid-form-message”:”Error: Your form is not valid, please fix the errors!”},”validation-inline”:”1″,”form-expire”:”no_expire”,”form-padding-top”:”0″,”form-padding-right”:”0″,”form-padding-bottom”:”0″,”form-padding-left”:”0″,”form-border-width”:”0″,”form-border-radius”:”0″,”cform-label-font-family”:”Roboto”,”cform-label-custom-family”:””,”cform-label-font-size”:”12″,”cform-label-font-weight”:”bold”,”cform-title-font-family”:”Roboto”,”cform-title-custom-family”:””,”cform-title-font-size”:”45″,”cform-title-font-weight”:”normal”,”cform-title-text-align”:”left”,”cform-subtitle-font-family”:”Roboto”,”cform-subtitle-custom-font”:””,”cform-subtitle-font-size”:”18″,”cform-subtitle-font-weight”:”normal”,”cform-subtitle-text-align”:”left”,”cform-input-font-family”:”Roboto”,”cform-input-custom-font”:””,”cform-input-font-size”:”16″,”cform-input-font-weight”:”normal”,”cform-radio-font-family”:”Roboto”,”cform-radio-custom-font”:””,”cform-radio-font-size”:”14″,”cform-radio-font-weight”:”normal”,”cform-select-font-family”:”Roboto”,”cform-select-custom-family”:””,”cform-select-font-size”:”16″,”cform-select-font-weight”:”normal”,”cform-multiselect-font-family”:”Roboto”,”cform-multiselect-custom-font”:””,”cform-multiselect-font-size”:”16″,”cform-multiselect-font-weight”:”normal”,”cform-multiselect-tag-font-family”:”Roboto”,”cform-multiselect-tag-custom-font”:””,”cform-multiselect-tag-font-size”:”12″,”cform-multiselect-tag-font-weight”:”medium”,”cform-dropdown-font-family”:”Roboto”,”cform-dropdown-custom-font”:””,”cform-dropdown-font-size”:”16″,”cform-dropdown-font-weight”:”normal”,”cform-calendar-font-family”:”Roboto”,”cform-calendar-custom-font”:””,”cform-calendar-font-size”:”13″,”cform-calendar-font-weight”:”normal”,”cform-button-font-family”:”Roboto”,”cform-button-custom-font”:””,”cform-button-font-size”:”14″,”cform-button-font-weight”:”500″,”cform-timeline-font-family”:”Roboto”,”cform-timeline-custom-font”:””,”cform-timeline-font-size”:”12″,”cform-timeline-font-weight”:”normal”,”cform-pagination-font-family”:””,”cform-pagination-custom-font”:””,”cform-pagination-font-size”:”16″,”cform-pagination-font-weight”:”normal”,”payment_require_ssl”:””,”submission-file”:”delete”,”trigger_from”:”builder”,”template_type”:”preset”,”template_name”:”Quote Request”,”form_name”:”contact-us”,”form_status”:”publish”,”sc_email_link”:”1″,”sc_message”:”
Your form has been saved as draft and a resume link has been generated so you can return to the form anytime within {retention_period} days from today. Copy and save the link or enter your email address below to have the link sent to your mail.
These fields weren’t saved to your submission draft: Paypal, Stripe, Signature, Password, Captcha, and Upload. Kindly fill them out before submitting the form.
“,”enable-submissions-retention”:”true”,”submissions-retention-unit”:”years”,”submissions-retention-number”:”3″,”notification_count”:1,”previous_status”:”publish”},”client_id”:null,”integration_conditions”:[],”behaviors”:[{“slug”:”behavior-1234-4567″,”label”:””,”autoclose-time”:”5″,”autoclose”:”true”,”newtab”:”sametab”,”thankyou-message”:”Submitted. Thanks for your message!
“,”email-thankyou-message”:””,”manual-thankyou-message”:””,”submission-behaviour”:”behaviour-thankyou”,”redirect-url”:””}],”notifications”:[{“slug”:”notification-1234-4567″,”label”:”Contact Us Email”,”email-recipients”:”default”,”recipients”:”bookings@nicoleoliviacakes.co.uk”,”email-subject”:”Website Enquiry: {checkbox-1} | Nicole Olivia Cake Designs”,”email-editor”:”You have a new website form submission:
{all_fields}
—
This message was sent from {site_url}.”,”email-attachment”:”true”,”type”:”default”,”conditions”:[],”replyto-email”:”{email-1}”}]},”status”:”publish”,”version”:”1.48.2″}Hi @jade1996,
I am afraid the form export you shared in the previous response could not be imported on our test website. This issue might have occurred because the form export was reformatted when you posted it in this forum, possibly due to security measures.
Can you please share the form export via Google Drive, Pastebin, Dropbox, or any cloud service as we mentioned in our response?
Looking forward to hearing back from you and helping you diagnose the issue further.
Best Regards,
Nebu JohnNo problem! Can you download here on WeTransfer link?: https://we.tl/t-dVQQvSiQ0n
Many thanks, Jade
Hi @jade1996,
Thanks for sharing the export. I tested in form export in my system but I couldn’t replicate the issue with page reload as noticed on your site.
The issue seems to be more specific to your website and I’m afraid its due to a conflict.
Possible to set up a staging site and then check how it behaves if you temporarily disable the plugins except Forminator and with a default WP theme?
The above step should help in ruling out the issue, so that you could activate the plugins one-by-one and see on activating which exact plugin the issue occurs?
You can check with your hosting provider to set up a stagin,g oyou r can use a plugin like the following to set up staging:
https://wordpress.org/plugins/wp-staging/
Please do let us know how that goes.
Regards,
Nithin
Thanks so much for your help! Turns out it was another plug-in.
Thanks again, Jade 🙂
The topic ‘Submission button keeps reloading page’ is closed to new replies.