Blocked requests -> Forbidden

  • Resolved branislavmeandzija

    (@branislavmeandzija)


    8 months, 3 weeks ago

    Hello, once again we have the same issue that has happened past month, once again every submission is blocked by Forbidden Cleantalk anti spam service even tho they shouldn’t be, could you give us explanation why this happens and only on this web while we have 100+ webs on Cleantalk service?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support amagsumov

    (@amagsumov)

    8 months, 3 weeks ago

    Hello @branislavmeandzija,

    Thank you for reaching out.

    I’ve analyzed the requests in your Anti-Spam logs. Some visitors’ parameters were transmitted incorrectly by our plugin. This caused false positives. Sorry for the inconvenience.

    Please do the following:
    1. WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings →
    → set the “Set cookies” option to “Auto”;
    → set the “Use Anti-Spam by CleanTalk JavaScript library” option to “On”;
    → Save Changes.
    2. Set the cache update time on the site to no more than 24 hours (it’s important).
    3. Clear all the cache on your website.

    After that, please monitor your site’s requests and let us know if the issue persists.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    8 months, 3 weeks ago

    Hello.
    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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