Hi @ghost81,
Thanks for doing all that initial troubleshooting! Can you tell us how you added support for your CPTs on the torino subdomain?
It looks like the theme on the torino site is a custom theme. That’s the first difference I can see between that site and the one on the blog subdomain. What other differences are there between your setup on these sites?
I also noticed that the posts in the torino subdomain have a ?poi= parameter added to the blog post URLs. Custom URL parameters created by plugins (I assume in this case it’s a mapping tool) can sometimes cause conflicts with Jetpack Social. To troubleshoot, you can temporarily disable the plugin that is adding that parameter before you publish your next post, and see if Jetpack Social shares the post as expected. If it does, the other plugin’s handling of the ?poi= parameter may be the cause.
Let us know what you find!
Hi there, @ghost81,
Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!
Yes i have, the automatic share only work if i manually pubblicate the article but not in the case of a scheduled post unfortunatelly
I apologize from the shorter earlier response from above,
i integrated the publicize support for custom cpt(poi) in the function.php file, following this guide, but the plugin does not autoshare when the cpt is scheduled.
The permalink of the subdomain is not customized in the torino subdomain, where the cpt is declared, i whant to auto-share from the subdomain torino not from the blog, where the plugin work fine.
Hi there,
Thank you for the update.
Could you share the link to the directly published poi post where the autoshare worked correctly?
Have you tried to configure pretty permalinks like /poi/{title} without the ?poi query parameter? As my colleague mentioned, these can sometimes cause conflicts with Jetpack Social.
Thank you!
Hi, automatic sharing for the CPT isn’t working 🙂
This is an example permalink for the CPT
https://torino.tovisit.today/poi/motovelodromo/
No queries!
If you’d like, we can arrange a meeting between me and one of your developers to resolve the issue.
Tnk
Hi @ghost81,
Thanks so much for taking the time to explain everything in detail.
What you’re seeing (manual publish works, scheduled doesn’t) happens sometimes with scheduled posts for custom post types, and probably especially on subsites in a multisite setup.
At the moment, automatic sharing is most reliable with regular posts. For custom types like yours, scheduled shares aren’t always picked up as expected. The safest workaround is to publish manually (as you’ve already noticed) or use an external tool for social scheduling.
We can’t arrange direct calls with our developers for now, but I’ve made sure your feedback is noted.
Thanks again for your patience and for testing this so thoroughly. If there is something else instead that we can help you with, please let us know.
Best regards,
Alin
I’m sorry, but I don’t think this is the right solution to a problem I’ve encountered with your plugin.
Can I have more details about the subdomain issue you’re reporting?
Hi @ghost81
Thanks for reaching back! Regarding the subdomain clarification, we simply meant the two sites you pointed out which https://blog.tovisit.today/ and https://torino.tovisit.today/ that are sharing scheduled custom post types (CPTs) and are on a multisite setup.
Since you mentioned following the guide here, could you share which option you chose to implement and the CPT slug you used? Also please verify if the CPT is registered correctly (with public true and publicize support).
I choose Option 2: Adding support when registering the post type, i declare the CPT like this:
'supports' => array(
'title',
'editor',
'excerpt',
'thumbnail',
'revisions',
'custom-fields',
'publicize',
'author'
),
'public' => true
Hi @ghost81,
Thank you for the update. At this poiont, to make sure we give you the right guidance, I am checking this internally with our development team to confirm the exact limitations and possibilities here.
As soon as we have an update, we’ll follow up.
Thank you!
Hi @ghost81 –
Thanks for your patience here. Our development team is investigating and we’ll let you know as soon as we have a response from them.
Internal Reference: SOCIAL-235
Hello there, Sebastian here, I hope you are doing well.
Our devs shared some instructions to help them understand and work on a solution. Please do the following:
- Schedule a post (CPT)
- Wait for it to get published.
- If it doesn’t get shared automatically, do not share it manually.
- Share the ID of the post with us
We’ll wait for that information to continue investigating.
Thanks!
I scheduled the post for this morning at 9am, it is correctly published on the website but unfortunately not on social media, the post ID is 408, Thanks!
Hi @ghost81,
Thanks for the update. I have shared this information with our developers. We’ll get back to you as soon as we have amore details from our users.
Internal Reference: SOCIAL-235
