Hello @nummu4 ,
I’ve reviewed the article and tested the integration listed there before replying, and I can confirm that it works correctly, both when the Google Maps service is enabled in Integrations > Services and when it is not.
What might be happening in your case is that there are other integrations active in the plugin that also interact with Google Maps, such as the ACF integration. To start troubleshooting, we recommend disabling all plugin integrations in Integrations > Plugins, saving the settings, clearing both the WordPress and browser cache, and then testing again as visitor.
If the issue still persists after that, please let us know the theme version, which block you’re using, and which other plugins are active so we can investigate further.
Best regards,
Antonio
Thread Starter
nummu4
(@nummu4)
Hi,
I’ve tried to disable all integrations (Facebook, Google Font, Google Maps and Whatsapp) and clear all caches. The placeholder isn’t there, but if i accept the cookies the map appears.
I’m using Woodmart 8.2.7 (the child 1.0.0) and the block is Google Map (by Xtemos).
The other plugins are:
B2BKing Core
B2BKing Pro
Chaty
Complianz – Termini e Condizioni
Contact Form 7
Elementor
Loco Translate
MC4WP: Mailchimp for WordPress
Members
OMGF
Safe SVG
TranslatePress – Multilingue
W3 Total Cache (not active)
WooCommerce
Woodmart Core
WooPayments
Hello @nummu4 ,
Thank you for the details.
In this case, it might be that the plugin is unable to properly recognize the class used inside the theme. You could try a couple of steps, such as placing the map in its own block or grouping it inside a block where it’s the only element. This can sometimes help Complianz detect and apply the placeholder correctly.
Please give this a try and let us know if it makes a difference. You could also share us the url, if possible of course.
Best regards,
Antonio
Thread Starter
nummu4
(@nummu4)
The map is already in its own block.
I’ve managed to make it appear setting up a lazy load and a poster image directly in the element. In this way it seems to work with my own placeholder and not with the one of complianz. But it’s ok.
Hello @nummu4 ,
Thank you for the update.
I see, if that works for you, it’s good to know. But if you’d like us to take a closer look, please share your site so we can inspect it directly.
Wishing you a nice day!
Best regards,
Antonio
