Plugin Support
Milos
(@miloss84)
Hello there,
Thank you for your patience!
Would it be possible for you to tell us more details about your issue, can you please provide us with a screencast demonstrating the issue?
This will be useful to us as we will better understand the issue you’re experiencing and provide you with better support.
I am looking forward to your reply!
Kind Regards,
Plugin Support
Milos
(@miloss84)
Hi there,
Thank you for contacting me agian.
This is actually a pretty common issue on WordPress sites, and there are several possible reasons why it happens. Here are the most likely ones and what you can do about them:
- Browser caching
- Browsers tend to cache favicons aggressively. Sometimes the old icon stays visible for days. Try clearing your browser cache (Ctrl + F5) or checking in incognito mode. Renaming the file (e.g., favicon-1.ico) can also help force the browser to load the new one.
- WordPress Customizer or theme conflicts
- If you added the favicon via Appearance > Customize > Site Identity, WordPress should generate the needed versions automatically. But if your theme also has its own favicon settings, they may conflict. It’s best to stick to one method.
- Cache plugins or CDN
- If you’re using caching plugins (WP Rocket, W3 Total Cache, LiteSpeed, etc.) or a CDN like Cloudflare, they may be serving an older version of your site. Clearing those caches often solves the issue.
- Wrong format or size
- The safest formats are .png or .ico, ideally 512×512 pixels. If the file isn’t in a supported format or size, some browsers won’t display it correctly.
- Incorrect file path
- If you’ve added the favicon manually in your theme’s code, make sure the file path is correct.
- If your site is running on HTTPS but the favicon is being loaded over HTTP, browsers will block it.
Hope this will help
