No paragraphs

(@epsupport)

8 months, 1 week ago

Hello @turborentner

We are looking into this and update you shortly.

Plugin Support

(@epsupport)

8 months, 1 week ago

Thank you for reaching out and sharing the details of the issue.

We have tested this on our end, and the paragraphs and images are displaying correctly. To help us identify the cause of the issue on your site, could you please temporarily deactivate all other plugins and check if the problem still occurs?

If the issue persists after following this step, please let us know, and we will investigate further.

We truly appreciate your patience and cooperation
Looking forward to your reply.

Thread Starter

(@turborentner)

8 months, 1 week ago

I deactivated all plugins on the WordPress Page.
same shit.
I also changed the Theme from Astra to Twenty Twentyfive
The Problem is still there…

Plugin Support

(@epsupport)

@turborentner

We have investigated this issue deeply on our end, and everything is working fine — paragraphs and images are displaying correctly. To help us identify why this behavior is occurring specifically on your site, could you please:

Share a full screenshots of the exact area where you have added the <br> tag.
Provide the exact steps you followed before and after the update.
Share a sample paragraph/description that you are adding in the post editor (please copy-paste the same text here).

Additionally, as a quick test, please create a new post from your WordPress Dashboard (Posts → Add New) and add that same description. Let us know if the formatting/paragraph issue also occurs in a standard WordPress post. This will help us confirm whether the issue is plugin-specific or related to WordPress content formatting in general.

Once we have this information, we’ll be able to guide you more effectively.

Looking forward to your reply.

Thread Starter

(@turborentner)

This is what i tried to get paragraphs into the text an it worked
click on “new event”, enter heading, paste text, upload pic, click on publish
see pic
In blog postings everthing looks good..

Plugin Support

(@epsupport)

@turborentner
We have checked at our end and found everything is working fine.
According to your screenshot, you are currently adding content in the Code (Text) tab of the editor. In this mode, line breaks are not automatically applied, so you need to insert <br/> tags manually.

To fix this:

Switch to the Visual tab in the editor.
Write your content normally and press Enter for a new line or Enter twice for a new paragraph.
WordPress will automatically handle the paragraph formatting.

If the issue persists, please let us know

Thread Starter

(@turborentner)

I tried the visual tab ONCE AGAIN an it does NOT work!
https://juzb58.de/events/?event=1595

Plugin Support

(@epsupport)

7 months, 3 weeks ago

Thanks for your patience.

To assist you further, could you please provide the Site Health information from your WordPress dashboard so we can review it?

Here are the steps to find it:

Log in to your WordPress admin dashboard.
Go to Tools > Site Health.
On the Status tab, review the results.
Click on the Info tab, then click Copy site info to clipboard.
Paste the copied information here.

Looking forward to your reply.

Thread Starter

(@turborentner)

7 months, 3 weeks ago

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WordPress automation by Installatron: author: (undefined), version: (undefined) wp-plugins-active (13)

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Solid Security Basic: version: 9.4.1, author: SolidWP, Automatische Aktualisierungen aktiviert
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WP Meta SEO: version: 4.5.18, author: JoomUnited, Automatische Aktualisierungen aktiviert wp-media

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Plugin Support

(@epsupport)

7 months, 2 weeks ago

Our apologies for the delay

Thanks for sharing the site health. We are looking into this and will update you as soon as possible

Plugin Support

(@epsupport)

7 months, 2 weeks ago

Thanks for the patience and cooperation

Please go to EventPrime → Settings → General tab → SEO sub-tab and enable the SEO setting.

Once enabled, please visit the Event Listing page on the frontend and open an event from there to verify that the setting is applied correctly. This should also resolve the paragraph issue you are experiencing.

Looking forward to your reply.

Thread Starter