Data Deletion in Survey Plugin (Performance Concern)

  • Resolved edmondyeung

    (@edmondyeung)


    8 months, 3 weeks ago

    When a survey is deleted, its related records in the database tables below are not removed. This is a concern, especially for the wp_ayssurvey_submissions_questions table, which is expected to grow very large over time.

    Could you please check if your development team can address this by ensuring related data is automatically purged upon survey deletion?

    Affected Tables:

    • wp_ayssurvey_questions
    • wp_ayssurvey_sections
    • wp_ayssurvey_submissions_questions

    Best regards,
    Edmond

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Jasmine

    (@hyenokian)

    8 months, 3 weeks ago

    Dear @edmondyeung,

    Thanks for the topic.

    Thanks for bringing this to our attention. Our developers will fix this issue in the next update.

    In the meantime, please contact us via this form, so we can provide you with a fixed zip file before that.

    Looking forward to hearing back from you.

    Thank you.

    Thread Starter edmondyeung

    (@edmondyeung)

    8 months, 3 weeks ago

    I got the fixed zip file! Thank you! Great support! ^^

    Plugin Support Jasmine

    (@hyenokian)

    8 months, 3 weeks ago

    Dear @edmondyeung,

    Thanks for the reply.

    I am glad to hear everything worked out for you!

    Thank you for the kind words!

    If you have any other questions, feel free to open another topic.

    Thank you.

    johnscottl

    (@johnscottl)

    8 months, 3 weeks ago

    Hi, I got an error on loading any submissions, is this a related issue?

    Plugin Support Jasmine

    (@hyenokian)

    8 months, 3 weeks ago

    Dear @johnscottl,

    Thank you for your reply.

    Could you please provide us with a short video recording that clearly shows the issue?
    In addition, it would be very helpful if you could also share the following details:

    • Survey plugin version
    • PHP version
    • WordPress version

    This information will allow us to better investigate the problem.

    Thank you.

    johnscottl

    (@johnscottl)

    8 months, 3 weeks ago

    Thank you Jasmine,

     – *Survey plugin version* : 5.1.8.5

     – *PHP version*: 8.4.10

     – *WordPress version*: 6.8.2

    Screen Recording

    Plugin Support Jasmine

    (@hyenokian)

    8 months, 3 weeks ago

    Dear @johnscottl,

    Thank you for your reply and for the provided information.

    For further investigation of your case, we would like to ask you to contact us via this form, as we will need additional information.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    8 months, 2 weeks ago

    Dear @edmondyeung,

    Thank you for your patience.

    I am glad to mention that the issue has been solved in the 5.1.8.6 version of the plugin.
    So, please update the plugin and recheck the case.

    If you have any other questions, feel free to open another topic.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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