Connected and displayed Google reviews, but after a while these are not updated

Resolved zeko5851
(@zeko5851)

8 months ago
Hi,

Read the FAQ, connected Google API key. Checked the use old since the key was created before March 1, 2025. Still, no reviews are updating. I have 16 days old sync.

Debug:

URL: https://elektronik.hr
PHP Version: 8.2.29
WP Version: 6.8.2
WP Language: hr
Active Theme:
Salient Child Theme 1.0
Outgoing HTTPS requests: Outgoing HTTPS requests are open
Plugin Version: 6.2
Settings:
grw_version: 6.2
grw_active: 1
grw_async_css: false
grw_freq_revs_upd: daily
grw_google_api_key: encrypted(2asmZTdLZGi7K35dOcBRa0oes6q2JfAzLYgkPCn5Yh4K0A8Uvdn4c2n3xXAD%2b8oJQVUhXzkhUGt5kQVDsw6hDQ==)
grw_gpa_old: true
grw_language:
grw_activation_time: 1753798418
grw_auth_code: 13b567eafe0d3cefad302d5f5a113090
grw_debug_mode:
grw_feed_ids: 30080
grw_do_activation:
grw_demand_assets: true
grw_revupd_cron: 1
grw_revupd_cron_timeout: 86242
grw_revupd_cron_log: Executed at 1754551065369 in 165ms for feeds: 30080
grw_save_log: 1753961658223_up[1,Elektronik HR d.o.o.,4.9,71]_ur[4,Oliver Kozic,5,166,hr]_ur[5,Katarina Miskovic,5,266,hr]_ur[11,Sinisa Djordjevic,5,96,hr]_ur[9,Imra Djelagic,5,73,hr]_ur[12,Katarina Marinkovic,5,189,hr]
grw_debug_refresh:
grw_notice_msg: Requests from referer are blocked.
grw_notice_type: success
grw_rev_notice_hide: never
grw_last_error:
rplg_rev_notice_show:
grw_rate_us:

Widgets: Array
(
[_multiwidget] => 1
)
1

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Salient Social 1.2.6 (active)
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Widgets for Google Reviews 6.2 (active)
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———— Feeds ————

30080 Elektronik HR d.o.o.: {“connections”:[{“lang”:”hr”,”props”:{“default_photo”:”https://elektronik.hr/wp-content/plugins/widget-google-reviews/assets/img/gmblogo.svg”,”map_url”:”https://www.google.com/maps/place/Elektronik+HR+d.o.o./@44.5772171,13.7679275,1105116m/data=!3m2!1e3!4b1!4m6!3m5!1s0x40fe6f86ac624b7f:0x47eb28f32852781c!8m2!3d44.6075942!4d16.4061384!16s/g/11ssk5zqjb?entry=ttu&g_ep=EgoyMDI1MDcyMy4wIKXMDSoASAFQAw==”},”id”:”ChIJf0tirIZv_kARHHhSKPMo60c”,”photo”:”https://elektronik.hr/wp-content/plugins/widget-google-reviews/assets/img/gmblogo.svg”,”name”:”Elektronik HR d.o.o.”,”refresh”:true,”local_img”:true,”platform”:”google”}],”options”:{“view_mode”:”slider”,”pagination”:””,”text_size”:””,”header_center”:false,”header_hide_photo”:true,”header_hide_name”:false,”hide_based_on”:false,”hide_writereview”:false,”short_last_name”:true,”min_letter”:true,”media”:true,”reply”:false,”header_hide_social”:false,”hide_reviews”:false,”slider_speed”:””,”slider_text_height”:”120px”,”slider_autoplay”:true,”slider_mousestop”:true,”slider_hide_prevnext”:true,”slider_hide_dots”:false,”slider_breakpoints”:””,”null”:”off”,””:”3″,”–star-color”:”#ffbb29″,”–head-name-color”:”#030307″,”–head-based-color”:”#030307″,”–powered-color”:”#030307″,”–btn-color”:”#154fc1″,”–rev-color”:”#ffffff”,”–text-color”:”#030307″,”dark_theme”:false,”hide_backgnd”:false,”show_round”:false,”show_shadow”:false,”centered”:false,”max_width”:””,”max_height”:””,”style_vars”:”–star-color: #ffbb29;–head-name-color: #030307;–head-based-color: #030307;–powered-color: #030307;–btn-color: #154fc1;–rev-color: #ffffff;–text-color: #030307;”,”lazy_load_img”:false,”google_def_rev_link”:false,”open_link”:true,”nofollow_link”:true,”aria_label”:true,”reviewer_avatar_size”:”56″,”cache”:”12″,”reviews_limit”:””}}

———— Places ————

Array
(
[0] => stdClass Object
(
[id] => 1
[place_id] => ChIJf0tirIZv_kARHHhSKPMo60c
[name] => Elektronik HR d.o.o.
[photo] =>
[icon] =>
[address] =>
[rating] => 4.9
[url] => https://search.google.com/local/reviews?placeid=ChIJf0tirIZv_kARHHhSKPMo60c
[map_url] => https://www.google.com/maps/place/Elektronik+HR+d.o.o./@44.5772171,13.7679275,1105116m/data=!3m2!1e3!4b1!4m6!3m5!1s0x40fe6f86ac624b7f:0x47eb28f32852781c!8m2!3d44.6075942!4d16.4061384!16s/g/11ssk5zqjb?entry=ttu&g_ep=EgoyMDI1MDcyMy4wIKXMDSoASAFQAw==
[website] => https://elektronik.hr
[review_count] => 71
[updated] => 1753961658228
)

)
1

———— Reviews ————

Array
(
[0] => stdClass Object
(
[id] => 1
[google_place_id] => 1
[rating] => 5
[text] => Brza i ugodna komunikacija. Bicikl je ispoeučen prema dogovoru. Nadam se da ćemo i u buduće surađivati. Sve pohvale.
[time] => 1753201251
[language] => hr
[author_name] => Mladen Reinić
[author_url] => https://www.google.com/maps/contrib/111927295567512106419/reviews
[profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_6c054e43a49bab01f68becda7e08f32b.jpg
[images] =>
[reply] =>
[reply_time] =>
[hide] =>
)
```
[1] => stdClass Object
    (
        [id] => 2
        [google_place_id] => 1
        [rating] => 5
        [text] => 
        [time] => 1752921321
        [language] => 
        [author_name] => Jelena Serdarevic
        [author_url] => https://www.google.com/maps/contrib/117691537753622462394/reviews
        [profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_ca480c6a3568b74705db82bfb5273a00.jpg
        [images] => 
        [reply] => 
        [reply_time] => 
        [hide] => 
    )

[2] => stdClass Object
    (
        [id] => 3
        [google_place_id] => 1
        [rating] => 5
        [text] => Uffff
        [time] => 1752823941
        [language] => hi
        [author_name] => Josip Skarpa
        [author_url] => https://www.google.com/maps/contrib/111013043101430857369/reviews
        [profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_fbc40fd1e759728cc6ba1d3bbb9a696f.jpg
        [images] => 
        [reply] => 😊
        [reply_time] => 1752913922
        [hide] => 
    )

[3] => stdClass Object
    (
        [id] => 4
        [google_place_id] => 1
        [rating] => 5
        [text] => Sve pohvale prodavaču na profesionalnosti, usluzi i pomoći oko odabira proizvoda. Proizvod je isporučen na vrijeme i u besprijekornom stanju. Za svaku pohvalu ste!
        [time] => 1752395369
        [language] => hr
        [author_name] => Oliver Kozic
        [author_url] => https://www.google.com/maps/contrib/113242462553323573675/reviews
        [profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_fcb427731f4662675bc53d01ce5b1164.jpg
        [images] => 
        [reply] => Oliver, hvala ti puno na lijepim riječima! 😊 Drago nam je da si zadovoljan, trudimo se uvijek biti na usluzi 💪. Uživaj i vidimo se opet! 🚲⚡
        [reply_time] => 1752913972
        [hide] => 
    )

[4] => stdClass Object
    (
        [id] => 5
        [google_place_id] => 1
        [rating] => 5
        [text] => Bicikl stigao u oštećenoj kutiji od čega se zadnji blatobran nepovratno iskrivio. Pretpostavljam da Elektronik.hr s tim nema veze ali recenzija ide na kompletan dojam. Sama konunikacija i suradnja s timom iz elektronika izvrsna. Svake pohvale na profesionalnosti.
        [time] => 1752048693
        [language] => hr
        [author_name] => Katarina Miskovic
        [author_url] => https://www.google.com/maps/contrib/108292542505725220369/reviews
        [profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_9c208b336b13f71d88feaf6e25e96098.jpg
        [images] => 
        [reply] => Hvala ti na recenziji! 😊 Šteta za blatobran, žao nam je što se to dogodilo 😕. Uvijek preporučamo javiti čim prije jer tad najbrže riješimo stvar. Ali drago nam je da si bio zadovoljan s komunikacijom i suradnjom 💪. Tu smo ako išta zatreba! 🚴
        [reply_time] => 1752914041
        [hide] => 
    )

[5] => stdClass Object
    (
        [id] => 6
        [google_place_id] => 1
        [rating] => 5
        [text] => 
        [time] => 1751873413
        [language] => 
        [author_name] => Marina Bosnjak
        [author_url] => https://www.google.com/maps/contrib/112760042540927747401/reviews
        [profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_93e880f7a2e09871d0daffbbf1a5db53.jpg
        [images] => 
        [reply] => 
        [reply_time] => 
        [hide] => 
    )

[6] => stdClass Object
    (
        [id] => 7
        [google_place_id] => 1
        [rating] => 5
        [text] => Sve stiglo brzo i po dogovu..
        [time] => 1751809763
        [language] => hr
        [author_name] => sanja čondrić
        [author_url] => https://www.google.com/maps/contrib/117490161510862729791/reviews
        [profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_59e9b5d6ed3b573a80defe96511d562c.jpg
        [images] => 
        [reply] => Hvala ti puno na javljanju! 😊 Drago nam je da je sve stiglo brzo i kako treba 🚀
        [reply_time] => 1752913903
        [hide] => 
    )

[7] => stdClass Object
    (
        [id] => 8
        [google_place_id] => 1
        [rating] => 5
        [text] => Sve je točno. Vrlo kvalitetna i ne morate dugo čekati na isporuku.
        [time] => 1751281033
        [language] => hr
        [author_name] => Toni Jerkovic
        [author_url] => https://www.google.com/maps/contrib/109837949566796684529/reviews
        [profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_6a2a6aa1f2e55794ebbd0357f140c501.jpg
        [images] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_img_a4239405649010f3455404249fd8a834.jpg
        [reply] => Hvala ti puno na lijepim riječima! Drago nam je da si zadovoljan 😊🚴‍♂️ Ako ikad zatrebaš nešto, tu smo! 🙌
        [reply_time] => 1751624898
        [hide] => 
    )

[8] => stdClass Object
    (
        [id] => 9
        [google_place_id] => 1
        [rating] => 5
        [text] => Ssamebike cy20 stigao u roku ispravno.Komunikacija s trgovinom brza.Sve 5
        [time] => 1751096078
        [language] => hr
        [author_name] => Imra Djelagic
        [author_url] => https://www.google.com/maps/contrib/108611069052388627644/reviews
        [profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_db091cea47f7287aedfb6ee83538a68a.jpg
        [images] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_img_c1db6f966be7c3282644843a60491fc5.jpg
        [reply] => Hvala ti puno na recenziji! 😊 Drago nam je da si zadovoljan biciklom i uslugom. Ako još nešto zatreba, tu smo! 🚴‍♂️⚡
        [reply_time] => 1751624923
        [hide] => 
    )

[9] => stdClass Object
    (
        [id] => 10
        [google_place_id] => 1
        [rating] => 5
        [text] => Izvrsna komunikacija!!!
```
Zadovoljan proizvodom.
[time] => 1749821598
[language] => hr
[author_name] => Damir Karacic
[author_url] => https://www.google.com/maps/contrib/112295034067964706770/reviews
[profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_96dff4b34b84e04cbcb15966f4255c5d.jpg
[images] =>
[reply] => Hvala ti puno na super komentaru! 😊 Drago nam je da si zadovoljan i proizvodom i našom komunikacijom. 🚲⚡💻
[reply_time] => 1751624948
[hide] =>
)
```
[10] => stdClass Object
    (
        [id] => 11
        [google_place_id] => 1
        [rating] => 5
        [text] => Sve je bilo korektno!
```
Jako ljubazan vlasnik mi je sve pokazao i bicikla je super sa malo opreme!
[time] => 1746532430
[language] => hr
[author_name] => Sinisa Djordjevic
[author_url] => https://www.google.com/maps/contrib/107559409242948904890/reviews
[profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_dfee717546ae3695bb94fc0276b8c1bc.jpg
[images] =>
[reply] =>
[reply_time] =>
[hide] =>
)
```
[11] => stdClass Object
    (
        [id] => 12
        [google_place_id] => 1
        [rating] => 5
        [text] => Gosp. Jurca stručan, profesionalan u poslu, na sva pitanja s puno strpljivo odgovara..svakako preporučujem , ...
```
Naručila bicikl fafres f20 pro, stiglo u roku …
Od ❤️ sve preporuke
[time] => 1746216697
[language] => hr
[author_name] => Katarina Marinkovic
[author_url] => https://www.google.com/maps/contrib/103323361690981045682/reviews
[profile_photo_url] => https://elektronik.hr/wp-content/uploads/2025/07/ChIJf0tirIZv_kARHHhSKPMo60c_de258ecb6dab7620af422e7f4904115f.jpg
[images] =>
[reply] =>
[reply_time] =>
[hide] =>
)

)
1
———— Stats ————

Array
(
[0] => stdClass Object
(
[id] => 1
[google_place_id] => 1
[time] => 1753798534
[rating] => 4.9
[review_count] => 69
)
```
[1] => stdClass Object
    (
        [id] => 2
        [google_place_id] => 1
        [time] => 1753875275
        [rating] => 4.9
        [review_count] => 70
    )

[2] => stdClass Object
    (
        [id] => 3
        [google_place_id] => 1
        [time] => 1753961658
        [rating] => 4.9
        [review_count] => 71
    )
```
)
1

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Author Daniel K.
(@richplugins)

7 months, 4 weeks ago
Hi @zeko5851,

Thank you for your topic.

Let me explain why it’s not updated even with you own API key.
1. At the moment you’re using the old Google Places API with your own API key and it’s most right way to keep reviews auto updated because the old API returns recent reviews. However, it’s not updating since your Google place does not have a physical address, so it looks like area and old Places API doesn’t work with such locations (area/service or virtual). Unfortunately, it’s a limitation of Google, not the plugin;
2. New Places API works with such places (area or virtual) and you can enable this in the plugin and in Google Console, but this API does not return recent reviews and you can show only most helpful;
3. To resolve this issue there’re two cases – you can remove your own API key from the Settings and update review manually (edit your reviews widget and click Update reviews button), it’s possible to do every 3 days or add physical address to your locations, in this case the plugin will update reviews automatically.
Please let us know if you have any questions.

Thanks!
Thread Starter zeko5851
(@zeko5851)

7 months, 4 weeks ago

Hello @richplugins,

Thank you so much for a detailed explanation. I went with the New Places API – all good.

KR

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Connected and displayed Google reviews, but after a while these are not updated’ is closed to new replies.