Cannot get plugin to work on our live site, works fine in staging

  • Resolved n360ct

    (@n360ct)


    9 months ago

    I am experiencing an issue where the “Summarize” feature is not appearing on the post editing screen in our WordPress backend. Furthermore, when I check under “Screen Options” on the post editor, the checkbox to enable this feature is also missing.

    This problem is isolated to our production environment. The feature works as expected on our staging environment, which is configured to be nearly identical to production.

    Troubleshooting Steps Performed:
    To diagnose the problem, I have taken the following steps on the production site, none of which have resolved the issue:
    1. Conflict Testing:

    • Theme: Switched from our Divi theme to a default WordPress theme.
    • Plugins: Deactivated all plugins except for Facet and Advanced Custom Fields.

    2. Version Rollbacks:

    • WordPress Core: Reverted WordPress from the latest version to a previous, stable version.
    • PHP: Downgraded the server’s PHP version to 7.4.

    3. Plugin-Specific Troubleshooting:

    • Re-installation: Uninstalled the plugin providing the “Summarize” feature and reinstalled a fresh copy.
    • API Key: Generated and implemented a new API key for the service.
    • Plugin Settings: Navigated to the plugin’s settings and toggled the display options for all post types off and on again.

    Despite these extensive troubleshooting steps, the “Summarize” feature remains absent on the production site’s post editor.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author James Wilson

    (@jwilson529)

    9 months ago

    Hi there,

    If you’re editing with the Divi Builder, the normal WordPress metabox area (and the “Screen Options” checkbox for it) won’t appear because Divi replaces the default editor. This could explain why it works in staging but not in production if the editor settings differ between the two sites.

    A few things to try on production:

    Edit the post using the Default Editor instead of Divi Builder, then check Screen Options at the top-right to enable the Summaraize box.

    Compare Divi’s “Editor Preference” setting between staging and production to make sure they’re the same.

    Clear any server/object caches to ensure the latest admin scripts and styles are loading.

    Check if any must-use plugins or admin customizations exist on production that aren’t in staging because they can remove metaboxes.

    Let us know if switching editors brings it back. That’s usually the most common cause.

    Thanks again,

    James

    Thread Starter n360ct

    (@n360ct)

    8 months, 2 weeks ago

    Hi James,

    Thanks for your speedy reply, apologies for my late one.

    We did some troubleshooting on our end… in the end, it was just an incorrect API. Oops. Working as intended now, although we did end up doing some custom styling, including the following:

    A PHP fix for not displaying the text “No key points have been set for this post.” when Summaraize doesn’t have key points in the post editor. Why: we just wanted it to be blank if the AI summary has not been set defined.

    It’d be great if a toggle for the “No key points…” text made it into a future version of the plugin!

    Thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)

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