Hi @samirbachour .
Thank you for sharing these details, and we completely understand how frustrating this must have been, especially after so many attempts to connect.
Unfortunately, we (as the plugin developers) don’t have any control over PayPal’s risk systems or their account review process. When PayPal detects multiple repeated or failed connection attempts—especially on a new account—their automated systems can sometimes flag the account for review or even limitation, as a security measure. This is not a reflection of you breaking rules, but rather how strict their fraud prevention algorithms can be.
What we recommend:
- Contact PayPal Merchant Support for help, explain that this was triggered while trying to connect through the WooCommerce PayPal Payments plugin, and ask them to review and reinstate your account. PayPal is usually able to clarify or reverse these flags once they understand the context.
- Once PayPal confirms your account is restored, we can guide you through a clean reconnection process step by step to avoid repeated loops.
While we can’t directly intervene with PayPal account decisions, if you share the case ID or reference number from PayPal, we can provide a technical summary you can forward to their team to help clarify the cause of the repeated login attempts.
Hope that explains and please let us know if you have further questions.
Best Regards,
Jamie
Hello @samirbachour
Since we have not received any further communication from you, we are assuming that your issue has been resolved. Therefore, we mark this thread as resolved.
If you have any further questions or encounter a new issue, feel free to open a new thread or submit a ticket through our service desk. Please include the URL of this thread in your ticket for reference.
Kind regards,
Krystian
What you must do is avoid at all price to connect automatically to Paypal, whatever people will tell you, it’s too risky. You should only use the old API and connect manually, not automatically with the new API.
