Hi @umberto69
I believe your phone number isn’t either purchased from Twilio ( it’s not a twilio verified account)
I’ll quote this answer from one of Twilio Support team:
When making calls or sending texts you can set the number that you are calling from as either a Twilio number or a number that you have verified is your own. The error message is saying that neither of these conditions have been met.
If you are trying to make a call with a Twilio number that you have bought, then your should double check the number in your code to make sure it matches your Twilio number.
If you are trying to call from your own phone number, then make sure the number appears in your verified numbers list in your Twilio console. If it doesn’t then you will need to verify it from that page first.
Let me know if that helps at all.
Thread Starter
Umberto
(@umberto69)
Hi,
Thanks for the quick and thorough response!
As you can see HERE and HERE, my number is verified.
What else should I check?
Regards,
Umberto
I see that’s verified.
Your account project isn’t a trial one, correct?
– First, can you enable logs in the plugins and try to use it with a test . then share here the logs you got? (always hide your phone number)
-Double check the creds of the account. SID, Token and Service ID.
Thread Starter
Umberto
(@umberto69)
I have a trial version and the default credits, but I haven’t made any payments yet.
Here’s the log:
2025-07-28 15:12:48 — From: +39349659**** — To: +39349081**** — ****** API Error: [HTTP 400] Unable to create record: ‘From’ +39349659*** is not a Twilio phone number or Short Code country mismatch ******
The telephone code for Italy is +39
