time to first byte 12s

Hi Arthur,

Thanks for reaching out, and I understand how frustrating a 12-second Time to First Byte (TTFB) delay can be, especially when you’re expecting smooth performance on your store.

When TTFB is unusually high, it often points to something on the server side slowing things down. In some cases, it could involve external API calls, server resource load, caching setup, or even conflicts between plugins or themes.

To get a clearer picture, we’d need a bit more information to help investigate further:

• Does the delay happen on all pages, or only specific ones like the checkout page?
• Are you using the Woo Stripe plugin in live or test mode?
• Could you share a link to your site so we can test how long js.stripe.com loads
• A screenshot of your performance result would help.
• Are there any error logs in WooCommerce → Status → Logs (especially under Stripe-related entries)?

In some cases, it can be caused by conflicts with other plugins or themes. We recommend testing for conflicts by disabling all plugins except WooCommerce and Stripe, and switching to a default theme like Storefront. If the issue goes away, re-enable your plugins one by one to identify the culprit. Here’s a helpful guide on how to do that: https://woocommerce.com/document/how-to-test-for-conflicts/ 

Once we have those details, we’ll be able to assist you further. Looking forward to your reply!

Hi Arthur,

Thank you for the update! Could you please share your site URL along with the additional information we requested?

Looking forward to your response.