Bug report: JavaScript error in Donut Chart after recent update

  • Resolved pixel1962

    (@pixel1962)


    8 months, 3 weeks ago

    Dear Chartify / Graphina Team,

    I hope this message finds you well.

    I am writing to report a JavaScript error that I have encountered after updating the Chartify (Graphina) plugin on my WordPress site. The issue affects the rendering of Donut Charts, where the chart does not complete loading and remains partially rendered.

    The error message from the browser console is:


    ReferenceError: Cannot access 'r' before initialization at DonutChart.js:76:37 at Array.reduce (<anonymous>) at a.dataLabels.a.dataLabels.formatter (DonutChart.js:75:62) ...

    I suspect this might be related to the     .reduce method used on seriesTotals in the DonutChart JavaScript class.

    I have tested disabling cache and simplifying .htaccess rules, and the issue persists, so it seems related to the plugin's JavaScript code itself.

    Could you please look into this and provide a fix or guidance on how to resolve it?

    Thank you for your time and support.

    Best regards,
    Pixel

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    8 months, 3 weeks ago

    Dear @pixel1962,

    Thanks for the topic.

    We have passed the case to our Dev Team and they attempted to replicate the issue on our end, but were unable to get the same problem.

    Please let us know what changes you have made recently and share the steps you took before encountering the problem.

    Also, please provide us with a short video where the issue you are facing is clearly visible.

    Additionally, let us know the Chartify, PHP version, and WordPress versions you are using on your website.

    Please provide us with the info so our Support Team can investigate the case and help you accordingly as soon as possible.

    Looking forward to hearing back from you.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    8 months, 2 weeks ago

    Dear @pixel1962,

    We’re closing this ticket for now as we last heard from you 1 week ago.
    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Bug report: JavaScript error in Donut Chart after recent update’ is closed to new replies.