Hi @theodelaruelle
We’re sorry for the inconvenience. If you don’t mind, could you please let us know which version of WordPress you’re using so we can investigate the issue further? It’s working fine on our end.
Thank you!
Hi,
I’m using version 6.8.2 of WordPress, the latest.
Regards,
Theo
Hello @theodelaruelle
It might be a conflict with another plugin or theme. We’ve tested it in multiple environments and versions, but the error did not occur. If you don’t mind, please contact our dedicated support team at support@bplugins.com so one of our support staff can assist you further.
Thank you
Okay, thanks.
I’m going to create a staging site and use trial and error to see if a plugin is the culprit.
To be continued…
So, I deactivated all plugins, except B Slider, of course. The problem persisted.
I also installed and activated a different theme, but that didn’t solve the problem either.
What other options are there?
Hello @theodelaruelle
Could you please inspect the page where you’ve used the block and let us know if there are any errors showing in the browser console?
This will help us identify and resolve the issue more efficiently.
Thank you!
There are a lot of errors 🙁
Mostly this is mentioned: ‘Support for defaultProps will be removed from function components in a future major release. Use JavaScript default parameters instead.’
Is there anything specific I should be looking for?
Hi @theodelaruelle
Kindly delete the version of the plugin you currently have installed and download the latest version from WordPress.org. Then, install it on your site.
If the issue is not resolved, please let us know.
Additionally, if you don’t mind, please share a screenshot of your browser’s console log—this will help us investigate and resolve the issue more effectively.
Thank you!
I first updated the plugin, but to no avail.
Then I uninstalled and reinstalled the plugin, as you suggested.
Unfortunately, this didn’t help.
As I mentioned earlier, the console has a long list of notifications. Taking screenshots of them is impossible. Is there anything specific I should be looking for?
Hi @theodelaruelle
I sincerely apologize for the inconvenience you’ve experienced. We have addressed and resolved the issue on our end.
However, since the problem may still persist on your site, please follow these steps:
- Delete the current version of the plugin.
- Reinstall the latest version from WordPress.org.
- Clear your browser and site cache.
After completing these steps, please let us know if the issue is resolved or still persists. We’re here to assist you further if needed.
I did exactly what you wrote and cleared both caches, but unfortunately without result. 🙁
Hi @theodelaruelle
If you don’t mind, please create a temporary admin account for me so I can investigate the issue in more detail.
Thank You!
I will do that. Will you send me your name and emailadress to theo (at) mijnblogje.nl, so I can send you the login details.
Are you sure you’ve send it to the right adress? I haven’t recieved an email, and of course I’ve checked my spambox 😉
