Image Profile – Cover Profile

  • Resolved upyria

    (@upyria)


    11 months ago

    Good morning.

    I have enabled the option for the user to edit the profile picture and cover, but it won’t enable me.

    What am I doing wrong?

    Thank you in advance for your support!

    The page I need help with: [log in to see the link]

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  • profilegrid2

    (@profilegrid2)

    11 months ago

    Hello @upyria,

    It seems like the issue is specific to your site, where one of the existing plugins on the site could be conflicting with ProfileGrid. Could you please check it after deactivating all other plugins on the site, except for ProfileGrid? Then check if the issue is still there.   

    In case the issue is resolved after deactivating all other plugins, you’ll have to find which plugin is conflicting with ProfileGrid and keep it deactivated. You can check this by activating the plugins one by one and recreating the issue in ProfileGrid with each activation.    

    If the issue is still occurring, we will need more information to provide the best possible solution. Please get in touch with us directly using this form.

Viewing 1 replies (of 1 total)

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