Offline donation is enabled but the system reports it is not

  • Resolved d2box

    (@d2box)


    9 months ago

    Offline donation is enabled but the system reports that it is not. No email is sent for the Offline Donation Instructions:

    • Offline Donation Gateway is flagged as “Enabled” and “Default”
    • Tools -> System Info : shows an X for New Offline Donation, Offline Donation Instructions and Email access (which is enabled too)

    WP Version: 6.8.1 – PHP Version: 8.2.28 – MySQL Version: 8.0.36 – GiveWP Plugin Version: 4.4.0

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ginger Coolidge

    (@gscoolidge)

    9 months ago

    Hello @d2box ,

    Glad you reached out, happy to help.

    Make sure you have the Offline Donation Gateway enabled for the donation form you are using, meaning, if you are using an Option-Based Form, go to GiveWP > Settings > Payment Gateways and click on the Option-Based Form Editor tab and enabled the Offline Donation Gateway there as well:

    https://www.loom.com/i/32e5b8ba7d8d41468763228af3d915d9

    If you do not see the additional tab, navigate to GiveWP > Settings > Advanced – Advanced Options, and click to enable Option-Based Form Editor as shown here:

    https://loom.com/i/f9e7dcf9f5c449a99b40345f629fe4d9

    I hope this helps to point you in the right direction! Please let us know if you have further questions 🙂

    Thread Starter d2box

    (@d2box)

    9 months ago

    Thank you for your response. It works!

    • This reply was modified 9 months ago by d2box.
    Plugin Support Ginger Coolidge

    (@gscoolidge)

    9 months ago

    Awesome! Thank you for letting us know 🙂

    I’ll go ahead and close this support ticket now.

    Have a great rest of your day/evening 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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