Problem validating order since last update

  • Butterfly Pixel

    (@olivierfrascone)


    9 months, 2 weeks ago

    Hi,
    We experiment a problem since the last update :

    • Customer buys a product and payment is received on mollie.
    • Order doesn’t receive the confirmation of the payment.
    • After one hour the order passes to cancelled.

    Here a re some screens :

    So the order is not validated, do you have an idea of the problem ? It worked perfectly before.
    I tried to modify the configuration by switching in advanced settings the API method to Payment but it doesn’t change anything.

    Thanks for your help

    Olivier

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support Femi

    (@femiyb)

    9 months, 2 weeks ago

    Hello @olivierfrascone

    Would you be able to share the Mollie logs with us? This could help understand what’s causing this issue.

    You can share the logs via: https://privatebin.syde.com/

    COuld you also please confirm if you are able to actively reproduce this issue?

    Regards,
    Femi

    Thread Starter Butterfly Pixel

    (@olivierfrascone)

    9 months, 2 weeks ago

    Hi,
    i can confirm we can reproduce issue : we habve the problem for ALL orders.
    Here is the log of the last order : https://privatebin.syde.com/?bf90a1f4fd26fff6#22zZAwzwxti7RJsfx5Bp2HYYAL6dkdSzJwRzY8seViih
    Thanks

    Thread Starter Butterfly Pixel

    (@olivierfrascone)

    9 months, 2 weeks ago

    Hi, any news ?

    Plugin Support Femi

    (@femiyb)

    9 months, 2 weeks ago

    Hello @olivierfrascone

    Thanks for sharing the log file.

    I am looking into it and trying to reproduce.

    I will let you know as soon as I have an update.

    Regards,
    Femi

    networka

    (@networka)

    9 months, 1 week ago

    Same problem here. Downgraded to 8.0.2.

    Thread Starter Butterfly Pixel

    (@olivierfrascone)

    9 months, 1 week ago

    Any news ? I saw an update but nothing about this bug as i can see ???

    Thread Starter Butterfly Pixel

    (@olivierfrascone)

    9 months ago

    I thought Mollie was more serious, review left.

    Plugin Support Femi

    (@femiyb)

    9 months ago

    Hello @olivierfrascone

    Apologies for the inconveience caused by this issue.

    The previous update did not include a fix for this issue, but our developers are currently looking into this and a fix-package should be ready soon, and will be provided to you.

    Regards,
    Femi.

    Plugin Support Femi

    (@femiyb)

    9 months ago

    Hello @olivierfrascone

    A workaround for now is to switch to the “Payments API”. This workaround has worked for some.

    Kindly confirm if this also works for you.

    Regards,
    Femi.

    franoordman

    (@franoordman)

    8 months, 4 weeks ago

    I think our sites are affected by this as well, except that an order doesn’t cancel, but it just doesn’t validate in the system. No order confirmations are sent out of WooCommerce. And when I don’t use Mollie with my shops, these confirmations are sent out perfectly…

    We have 3 shops and all have the same problem and the only one thing they have in common is Mollie. And as said, when I use a voucher and don’t use Mollie, no problem arrises!

    So, is there a possibility this can be looked into fast?

    networka

    (@networka)

    8 months, 4 weeks ago

    downgrade to 8.0.2!

    Thread Starter Butterfly Pixel

    (@olivierfrascone)

    8 months, 4 weeks ago

    Downgrading to 8.0.2 is not a solution because there is a problem of security with this release.
    And as i can see Mollie is really poor in supporting its plugin because THREE WEEKS after signaled, the bug, it’s still not solved… How can an admin of a website do with this situation ???

    But i found a solution :
    1. Creating account on Stripe.
    2. Registering company to Stripe.
    3. Installing Stripe and configuring it.
    4. Disabling This F……’s Mollie Plugin.
    5. Uninstalling Mollie.

    It worked for me in less than 20 minutes, please have a try too…

    networka

    (@networka)

    8 months, 1 week ago

    The security issue is not critical.

    BUT after so many weeks there must be a fix for an official “paid” plugin! What is going on here?!

    Thread Starter Butterfly Pixel

    (@olivierfrascone)

    8 months, 1 week ago

    They prefer reporting to WordPress a bad review, it is easier.

    Plugin Support Femi

    (@femiyb)

    8 months, 1 week ago

    Hello

    We have released a beta package that should resolve this issue. You can download the beta package here: https://github.com/mollie/WooCommerce/releases/tag/8.0.5-beta2

    This fix will be included in the next release.

    Please let me know if this works for you.

    Regards,
    Femi.

Viewing 15 replies - 1 through 15 (of 15 total)

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