CSV file import

  • Resolved teddyyun

    (@teddyyun)


    9 months, 2 weeks ago

    I can’t import csv files from line charts or combo charts. Are there any detailed instructions? I clicked the import button to import the file, but there was no response.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jasmine

    (@hyenokian)

    9 months, 2 weeks ago

    Dear @teddyyun,

    Thanks for the topic.

    Please check whether the structure of your file contains errors or not. To check this, you can download the example.csv file and make some modifications with the numbers and import it back to see if it works or not.

    See the screenshot below:

    View post on imgur.com

    Please also have a look at this video, specifically 0:29-1:45 time code for CSV import: https://www.youtube.com/watch?v=tZ8K3y0qOEY

    By the way, as you are using the Pro version of the plugin, please contact us via this form for premium support. Our customer care specialists will always be happy to help you.

    Commercial products are not supported in these forums.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    9 months, 1 week ago

    For other readers, we are closing the ticket as the customer contacted us via email.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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