Several problems after introduction of block checkout

  • Resolved siutek

    (@siutek)


    9 months, 1 week ago

      Hi,
      yesterday I changed the checkout of the old type to the new block checkout. Since then, several intermittent problems have appeared:

      • some customers (not all) are blocked with a message that they need to agree to the terms and conditions, even though they have checked the checkbox.
      • Several orders are missing a phone number, even though the field is required.
      • One order appeared in which the phone field contained underscore characters before the digits: “_______XXXXXXXXX”

      I checked in incognito mode both fields (consent to terms and conditions and phone field) – I am not able to repeat these errors.

    Viewing 2 replies - 1 through 2 (of 2 total)
    • Mahfuzur Rahman

      (@mahfuzurwp)

      9 months, 1 week ago

      Hi @siutek,

      Thanks for reaching out and sharing the details.

      What you’re describing sounds like it may be related to browser autofill, JavaScript conflicts, or caching issues.

      To help narrow this down, could you please check the following:

      • Caching: Make sure your checkout page is excluded from any caching (browser, server-side, or via plugins).
      • Autofill: Some users’ browsers might autofill fields in unexpected ways. The phone number with underscores could be a placeholder left by an autofill script.
      • Plugin conflict: Try temporarily disabling custom checkout-related plugins or scripts to see if the issue persists.

      Also, could you confirm whether you’re using any custom code or third-party plugins that modify checkout fields?

      Let us know—happy to keep digging into this with you.

      Plugin Support Feten L. a11n

      (@fetenlakhal)

      8 months, 3 weeks ago

      Hi there,

      We haven’t heard back in a bit, so I’ll go ahead and mark this as resolved for now. If you’d like to pick things back up later, we’re just a message away!

      Apart from this, if you have a moment, we’d really appreciate a review: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

    Viewing 2 replies - 1 through 2 (of 2 total)

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