charge complete twice triggering double emails

Hi @damiendoherty,

Thanks for confirming that the webhook is indeed being triggered twice, and I appreciate your efforts in narrowing this down.

To help get this fully resolved, could you confirm if you’ve had a chance to check Stripe → Developers → Webhooks to ensure there’s only one webhook configured for your site? Sometimes, duplicate webhooks can be added unintentionally, especially after re-connecting Stripe.

Also, please take a look at the most recent Stripe log under WooCommerce → Status → Logs (after enabling logging from the Stripe settings if not already done). If you find any relevant entries around the time of those duplicate webhook events, please share them with us using https://pastebin.com or https://gist.github.com.

Once we see the logs and webhook setup, we can guide you further on how to prevent this from recurring.

Let’s see how it goes!

Hi there!

Thank you for reaching out!

We’re currently aware of a known issue where order confirmation emails are sent twice when orders are paid through Bancontact. This has been reported here on GitHub:
🔗 https://github.com/woocommerce/woocommerce-gateway-stripe/pull/4437

Note: The bug will be fixed in the next version, scheduled for release on July 8.

If your customer was not using Bancontact, could you please confirm which payment method was used for the order where the email was sent twice?

Additionally, if the issue is not related to Bancontact, it would be helpful if you could share a screenshot of the order notes for the affected order. The more information we have, the more accurately we can investigate and assist you.

Hi there!

Thank you for sharing the screenshot. Could you please confirm if you are using the latest version (9.9.0)? I noticed that the order notes you shared are quite old. Are you experiencing the same issue with any recent orders placed through Stripe? Also, could you confirm if this is happening for all orders or only specific ones? Lastly, does this occur with any payment method used on your site?

Also, could you please share the System Status Report, which you can find under WooCommerce > Status? Please use https://pastebin.com/ or https://gist.github.com/ and share the link here in your reply. Once we have more information, we’ll be able to assist you further.

Hi there,

Thanks for confirming that you’re on version 9.9. Since you mentioned the issue is intermittent and doesn’t affect every order, that’s useful to know.

To help narrow this down, could you please check if there’s anything in common with the orders where the duplicate emails occur? For example:

• Which payment method was used (card, Apple Pay, Google Pay, etc.)?
• Do these orders share any particular characteristics (such as higher amounts, certain products, or specific customer countries)?
• Were you able to replicate the issue using the same payment method?

The more details we have about the affected orders, the better we can understand the pattern and assist you more accurately.

Hi @damiendoherty,

Thank you for confirming that the issue is happening with debit/credit card payments and for providing details about the recurring Zapier action for your gift card product.

Since you’re seeing the “charge complete” webhook being triggered twice even with only one Stripe webhook configured, and you’ve confirmed you’re using the latest plugin version, here are a few troubleshooting steps to further isolate and resolve the issue:

• Please try enabling debug logging for Stripe in WooCommerce (WooCommerce → Settings → Payments → Stripe → Settings → Enable Debug Mode) and closely review the relevant logs for orders where this occurs. Look for clues as to whether Stripe is retrying the webhook due to a timeout or if your site is responding slowly.
• Check your Stripe Dashboard (Developers → Webhooks) for the request/response history of these events. If Stripe does not receive a timely acknowledgment from your site, it may resend the event, which can cause duplicate processing—even with only one endpoint set up.
• Review server performance, plugin conflicts, or security settings (such as WAFs or firewall rules) that could intermittently delay webhook responses, especially during busier site periods.
• If possible, see if this happens when using a default theme (like Storefront) and only core plugins active, to rule out theme/plugin conflicts.

If after these steps the issue persists, consider sharing sanitized Stripe logs and system status for affected orders (using Pastebin or Gist) so the support team can help further. This pattern indicates it’s likely a webhook delivery/timing issue rather than a bug with Stripe or WooCommerce by itself, but further logs should reveal more.

Let us know what you find, and thanks for your detailed updates so far!