Problem after plugin update – ULTIMATE MEMBER

  • Resolved slofreak

    (@slofreak)


    11 months, 2 weeks ago

    After updating the Ultimate Member plugin to version 2.10.4, I encountered a problem: on the Login page, once a user logs in, my custom content should be displayed — specifically, a menu created and inserted into the sidebar that is visible only to registered members. Unfortunately, after logging in, this menu no longer appears, even though all the settings are correct. Everything was working fine before the update.

Viewing 8 replies - 1 through 8 (of 8 total)
  • missveronica

    (@missveronicatv)

    11 months, 2 weeks ago

    @slofreak

    How did you create the sidebar menu and which are the settings for the menu?

    Thread Starter slofreak

    (@slofreak)

    11 months, 2 weeks ago

    the menu is created from the menu page, and is placed in a sidebar. the theme allows you to place it in a single page in the sidebar. both are visible only to those who are logged in. how to set up the Ultimate Members plugin

    img1
    https://www.architettirimini.net/wp-content/uploads/2025/06/Screenshot-2025-06-23-alle-11.59.59.png

    img2
    https://www.architettirimini.net/wp-content/uploads/2025/06/Screenshot-2025-06-23-alle-12.00.17.png

    missveronica

    (@missveronicatv)

    11 months, 2 weeks ago

    @slofreak

    From your Login page’s HTML

    `<!– Dynamic page generated in 0.989 seconds. –>
    <!– Cached page generated by WP-Super-Cache on 2025-06-23 12:19:44 –>

    <!– Compression = gzip –>
    <!– super cache –>`

    Try to deactivate your caching plugin for the UM pages.

    https://docs.ultimatemember.com/article/1595-caching-problems

    • This reply was modified 11 months, 2 weeks ago by missveronica.
    Thread Starter slofreak

    (@slofreak)

    11 months, 2 weeks ago

    very kind,
    I tried both to hide the pages from the cache as per the example and to completely remove the plugin… but the situation does not change. The problem remains, when I update the UM plugin in version 2.10.4 the menu on the left disappears which is loaded based on whether the subscriber is logged in. This menu is loaded as a widget.

    I attach an image of the menu that disappears.
    https://www.architettirimini.net/wp-content/uploads/2025/06/Screenshot-2025-06-24-alle-19.22.08.png
    Deliberations and Conventions with the new update disappears completely

    missveronica

    (@missveronicatv)

    11 months, 2 weeks ago

    @slofreak

    1. Look at your Browser web Console if you have any JavaScript errors.
    Mouse right button click, select Inspect then Console in the Menu.

    2. Try to enable PHP error logging if the debug will give us some more info about this issue.

    https://docs.ultimatemember.com/article/1751-enable-debug-logging

    You will probably get a PHP log file with notices and errors in this file:
    .../wp-content/debug.log

    Post the content of this file here in the Forum.
    For best formatting use the Forum’s CODE format.

    Thread Starter slofreak

    (@slofreak)

    11 months, 2 weeks ago

    hi i tried to create this debug file and load version 2.9. and nothing changed. The menu keeps disappearing…and debug gives me this code


    [25-Jun-2025 12:32:01 UTC] PHP Fatal error: Uncaught Error: Call to undefined method um\core\Form::hooks() in /home/architettirnnet/public_html/wp-content/plugins/ultimate-member/includes/class-init.php:520
    Stack trace: 0 /home/architettirnnet/public_html/wp-content/plugins/ultimate-member/includes/class-init.php(206): UM->includes() 1 /home/architettirnnet/public_html/wp-content/plugins/ultimate-member/includes/class-init.php(95): UM->_um_construct() 2 /home/architettirnnet/public_html/wp-content/plugins/ultimate-member/includes/class-init.php(1480): UM::instance() 3 /home/architettirnnet/public_html/wp-content/plugins/ultimate-member/includes/class-init.php(1485): UM() 4 /home/architettirnnet/public_html/wp-content/plugins/ultimate-member/ultimate-member.php(38): require_once(‘/home/architett…’) 5 /home/architettirnnet/public_html/wp-settings.php(545): include_once(‘/home/architett…’) 6 /home/architettirnnet/public_html/wp-config.php(92): require_once(‘/home/architett…’) 7 /home/architettirnnet/public_html/wp-load.php(50): require_once( in /home/architettirnnet/public_html/wp-content/plugins/ultimate-member/includes/class-init.php on line 520

    missveronica

    (@missveronicatv)

    11 months, 2 weeks ago

    @slofreak

    Wait and update to UM 2.10.5 being released later today.
    Post the debug.log content when you have UM 2.10.5 active.

    Plugin Support Yurii

    (@yuriinalivaiko)

    11 months, 1 week ago

    Hi @slofreak

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. 🙂

    Regards

Viewing 8 replies - 1 through 8 (of 8 total)

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