Probleme with report email sending

Hi @jpduval,

I have had no other reports that there is an issue with the email sending. There can be two causes: either the WP Cron, scheduled jobs, is not working on your site, or the mail is not sending.

To check the cron job, you can install the WP Crontrol plugin. In the Crontrol settings, on the events tab, you should see an event “burst_every_hour”.

To check the mail: can you try installing the following plugin to test the mail:
https://wordpress.org/plugins/wp-mail-logging/

Then click the “send” button in statistics/settings/general, at the bottom.

Please note that the email will normally get sent once a week, or once a month, depending on your settings, so triggering the cron job right now will not do anything, as it is not Monday, or first of the month.

Yes, if you click the send button, it will send a report to the email addresses listed above it immediately.

Maybe we should try sending an e-mail from another plugin to check.

Can you install the WP Mail SMTP plugin, then go to WP Mail SMTP → Tools → Email Test?

And check if the email you send there arrives, or if there are any errors.

This will tell us if the default e-mail functionality on your server is working as expected.

Strange… I just double checked with this same version, free 2.0.9, and got an e-mail report instantaneously in the mail.

Can you also try adding another e-mail address? And can you check if you have anything in the spam folder?

Can you try installing the WP Debugging plugin to see if there are any PHP errors occurring?

All very strange.
– Confirmed working on a test environment
– No PHP errors
– Test email is sent.

The only thing I can think of now is to add some logs directly in the code, if you’re ok with adding some logs to the plugin:

If you can access your site using FTP, or a file manager, in wp-content/burst-statistics/src/Admin/Mailer/class-mailer.php on line 187, please try changing

return wp_mail( $to, sanitize_text_field( $this->subject ), $body, [ 'Content-Type: text/html; charset=UTF-8' ] );

to

$success = wp_mail( $to, sanitize_text_field( $this->subject ), $body, [ 'Content-Type: text/html; charset=UTF-8' ] );
 error_log("Email sent successfully: " . ($success ? 'Yes' : 'No') . " to: " . $to);
return $success;

If you leave debugging on, then press the send button, you should get a log from this line, telling you if the wp_mail function sends a success or failure response, and if this line is reached at all.

Do you have a from email address configured in wp smtp that will force all sent emails to have that as sender?

Otherwise you could try:

add_filter( 'wp_mail_from', function() {
    return 'your-trusted@email.com'; // same as set in WP Mail SMTP
});
add_filter( 'wp_mail_from_name', function() {
    return 'Your Site Name';
});

If you already have a force email sent from, it probably doesn’t make a difference. But you can always try of course.

You can add it as an mu-plugin:https://burst-statistics.com/adding-filters-with-mu-plugins-quick-easy/