Email address being validated even though settings aren’t checked | WordPress.org

Resolved dmjarvis
(@dmjarvis)

11 months ago

My client uses Cleantalk, and he had a form rejection saying ‘Forbidden: tbc@gmail.com. Email does not exist. Cleantalk’ etc. However, in his Cleantalk settings both ‘Check email before POST request’ and ‘Show email existence alert when filling in the field’ are switched off. What could be the reason for this please?

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Plugin Support amagsumov
(@amagsumov)

11 months ago

Hello @dmjarvis,

Email validation does not depend on the options you mentioned and cannot be deactivated within the plugin settings. You can add the email of your client to your personal whitelist, so it won’t be blocked anymore. The guide is here: https://cleantalk.org/help/blacklist-usage.

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

11 months ago

Hello.

We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Email address being validated even though settings aren’t checked’ is closed to new replies.

2 replies
3 participants
Last reply from: dimitrycleantalk
Last activity: 11 months ago
Status: resolved