payment options deleted

  • penelope323

    (@penelope323)


    9 months, 3 weeks ago

    I have made no changes other than plug in updates. and any automatic updates by woo commerce. My customers find that there were no shipping options at checkout yet I have checked and not changed any of the shipping options. Is this come about by a woo commeerce update? I don’t know how to remedy this.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator t-p

    (@t-p)

    9 months, 3 weeks ago

    I recommend getting in touch with WooCommerce’s support here about this if you have any of their paid WooCommerce products, or here if you do not.

    Thread Starter penelope323

    (@penelope323)

    9 months, 3 weeks ago

    I have found out that this problem stems from the use of “weight based shipping’ being used having changed during an upgrade by woocommerce to weight based shipping (legacy). I have not changed anything. What do I now use when weight based shipping (legacy) is telling my customers there is no shipping option for this address? What must be changed and how?

    Moderator t-p

    (@t-p)

    9 months, 3 weeks ago

    I recommend getting in touch with WooCommerce’s support here about this if you have any of their paid WooCommerce products, or here if you do not.

Viewing 3 replies - 1 through 3 (of 3 total)

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