request for update when licence is valid??

  • Resolved stephanieconte77

    (@stephanieconte77)


    11 months, 1 week ago

    Hi,

    Your plugin is asking to renew the licence even if it was not yet the time. I did not get that message before, it is new. I renewed the licence anyway but the message “Please renew your Anti-Spam license for next year!” continues to show. Is there a bug??

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • vadimcleantalk

    (@usr1)

    11 months, 1 week ago

    Hello, @stephanieconte77

    I checked your account and can confirm that your Anti-Spam license is active and valid until the end of 2027, so there’s no need to worry.

    If you’re still seeing the renewal message, please try clicking the “Synchronize with Cloud” button in the plugin settings. If the message doesn’t disappear, feel free to send us a screenshot so we can take a closer look.

    Also, I noticed that there’s an active trial license for the CleanTalk Security plugin, which will expire on June 13, 2025. It’s possible that the message you’re seeing is actually related to the Security plugin and not the Anti-Spam module.

    vadimcleantalk

    (@usr1)

    11 months ago

    Hello @stephanieconte77

    We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.

    If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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