Authenticator app code not accepted

  • Resolved marinahass

    (@marinahass)


    10 months ago

    I enter the code from my authenticator app (android) but it won’t accept it. I keep getting this message.

    I was able to add 2FA on my other user account but not the main one. Help!

    Error Activating 2FA

    The code provided does not match the expected value. Please verify that the time on your authenticator device is correct and that this server’s time is correct.

Viewing 2 replies - 1 through 2 (of 2 total)
  • maplesquare

    (@maplesquare)

    10 months ago

    Hi, Im getting this message as well. Unable to put in the code from google authenticator

    Plugin Support wfmargaret

    (@wfmargaret)

    10 months ago

    Hi @marinahass,

    Thank you for reaching out! What values do you see for “Server Time,” “Browser Time,” and “Corrected Time” at the bottom of Wordfence > Login Security? If you could paste the output of that here, it could be useful.

    If all of your timestamps are showing as consistent, I have seen some occasions when changing authentication apps can yield different results. If you’re using Google Authenticator, try Authy, or vice-versa.

    @maplesquare, if the above doesn’t help your situation, please open a new topic. We try to keep topics separate as issues often don’t have the same root cause.

    Thanks,
    Margaret

Viewing 2 replies - 1 through 2 (of 2 total)

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