• Resolved robinhoodz

    (@robinhoodz)


    Hello,

    the plugin reverse the ratings with the number of ratings. So it display 42 stars, for 9.1 comments instead of the opposite…

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @robinhoodz

    Thank you for reaching out, and I’m sorry to hear about the trouble you’re experiencing.

    Please try the following steps to resolve the issue:

    1. Update the plugin to the latest version, if you haven’t already.
    2. Go to the “Advanced” tab in the plugin settings.
    3. Click the “Re-Create plugin” button to reset the plugin.
    4. Then reconnect your business and reconfigure the widget settings.

    This should restore the reviews and allow you to complete the setup process.

    Did this solve your issue? If not, feel free to let us know—we’re here to help!

    Best regards,
    Laca from Trustindex

    Thread Starter robinhoodz

    (@robinhoodz)

    thank you for the very fast answer and update.
    Yes it does work but I had to connect another booking page. I will try again later with the first booking link but it was the same problem with this one. Maybe there is a cache to empty or something.Thanks !

    Plugin Support Akos from Trustindex

    (@akosti)

    Hi @robinhoodz

    Sorry for the delayed response.
    Have you followed the steps advised earlier?

    Based on your screenshot, it looks like there are still way too many stars being displayed. If you haven’t already, please:

    1. Update the plugin to the latest version.
    2. Go to the “Advanced” tab in the plugin settings.
    3. Click the “Re-Create plugin” button to reset the plugin.
    4. Then reconnect your business and reconfigure the widget settings.

    If you still experience the issue after completing the steps above, please send us the troubleshooting text, which you can copy from the “Advanced” tab of the plugin, in the “Troubleshooting” box, by clicking “Copy to clipboard,” so we can assist you further. Insert it into Pastebin and send us the URL please: https://pastebin.com/

    https://snipboard.io/BbziPU.jpg
    https://snipboard.io/qX3sQu.jpg

    Waiting for your reply,
    Ákos
    Trustindex Support Team

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @robinhoodz !

    Our team is here if you need any assistance.

    Let us know if we can help with anything.

    Best regards,
    Trustindex Support Team

Viewing 4 replies - 1 through 4 (of 4 total)

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