• Resolved mmatei

    (@mmatei)


    I have created the form at the link mentioned.

    My form uses CF7 with the reflection widget and Multistep to gather information and, at the last step “Summary” it displays all the answers in the form fields for review with the option to edit them in case users need to make a corrections. This process works like this: if they click “Edit” on each of the sections displayed in the last step (Summary) they can just go back on that specific page and edit the text typed initially in the form. This works well with all pages besides page on step 2 “Motivation and Interest“. For some reason the form does not ‘memorize’ the text. When the users go back to edit it, the form gets reset and the fields are empty. This was working fine before the last update (or one of the previous versions – I am not sure how many updates I skipped).

    Note: I noticed that, while on the 2nd step, after the fields are filled with text and clicking next, for a fraction of the second between clicking next and loading the next page, I see text just disappearing from the fields which makes me think that the text is not retained. This seems not to happen with other fields within the form.

    In summary: the form seems not to ‘memorize’ anymore just the textareas on my 2nd step. All other steps can retain the information so that users can return to it editing the typed text in the fields before the form is submitted. This seemed not to be an issue with an early version.

    Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author webheadcoder

    (@webheadllc)

    Hi,

    You got a nice looking form there. For me, going back to any of the steps doesn’t bring up the data, but going back to the summary page does.

    One thing I noticed is there’s a javascript error on those pages with input fields and not on the summary page. Try disabling or fixing the magnific popup script.

    You can also try adding something like [textarea interest] on the summary page to see if that populates. If it does, (and it doesn’t cause a javascript error) then you’ll know something is wrong with those previous steps.

    To view javascript errors you can read this article: https://developer.wordpress.org/advanced-administration/debug/debug-javascript/

    If it still doesn’t populate after fixing the javascript error you may want to try using a default wordpress theme and deactivate all other plugins.

    Thread Starter mmatei

    (@mmatei)

    Hi! Thank you so much for taking the time to look into it. I’ll try your suggestions and let you know.

    Thread Starter mmatei

    (@mmatei)

    I disabled the popup and it seems to have fixed the issue.

Viewing 3 replies - 1 through 3 (of 3 total)

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