Hi there!
I’ve taken a look at the issue, and I can confirm that the long description is present in the backend, but it’s currently not displaying on the product page because it’s being hidden via CSS — specifically, it’s set to display: none;, as shown in this screenshot: https://go.screenpal.com/watch/cTh0hMn60e2
This could be caused by a plugin or a theme setting that’s affecting how content is displayed on certain products. Since you’ve already tried switching themes and deactivating plugins, let’s try a more controlled test:
👉 Please try the following steps:
- Activate the default Storefront theme.
- Deactivate all plugins except WooCommerce.
- Check if the long description appears on the affected product pages.
This will help us determine whether a plugin or theme is causing the issue.
In the meantime, you can also temporarily fix the issue by adding the following custom CSS:
.single-product .wcz-product-long-desc div#tab-description {
display: block !important;
}
Please note that generally we do not provide support for custom CSS code. If that does not work, please try to run a conflict by following the steps I metion above.
I hope this helps.
Thank you so much! The CSS worked. When i get some downtime, I will try to identify the source of the issue. For now, as long as it works, I’m thrilled. Thanks again
Hi @nubiesan,
You’re very welcome, I’m glad to hear the CSS fix did the trick! 🎉
When you get a chance to dig into it further, feel free to reach out if you have any other questions. And if you have a moment, we’d really appreciate it if you could leave a review here:
👉 https://wordpress.org/support/plugin/woocommerce/reviews/#new-post
Thanks again and happy selling!
